Smile Design Dentistry Gainesville - Gainesville (FL)

1 /5 helen m: Go to their Alexandria office not here. Seems like they are disorganized. You cancelled last minute on me and messed up my plans. Very unprofessional. I had to fly in and out and all my work schedule was messed up. You knew by the weekend weather prediction it was going to snow and still decided to wait until few hours before canceling. But if we customers cancel we get charged a hefty amount. You could’ve cancelled it just like the other office on Friday and called it a day. Do better

5 /5 By Edgington: Staff, techs, and docs are very professional, thorough, and friendly. We had a great interaction with them, and a great experience. Were new to the Gainesville area, and weve found our dental care providers. Thank you for what you do!

1 /5 Jon Mazzaferro: I am an Army veteran and I chose Smile Design because Dr. Terry is also a veteran. During my initial consultation Dr. Terry recommended that I get several crowns. I was in agreement. On my return visit, another dentist came in and informed me that Dr. Terry was on leave. I was already laying back in the chair, so I allowed the new dentist to proceed with putting in 2 temporary crowns. After he started the procedure, he informed me that I would need a root canal. I asked how much that would cost, and the assistant said a couple of hundred dollars. I was ok with that. I accepted her referal and had to wait several weeks to see a specialist who performs root canals. For those weeks, I was in a tremendous amount of pain. I was further disappointed when I learned that the root canal would actually cost me $1,400. It made no sense to pay $1,400 for a root canal and another $1,000 for a crown when I could just get an implant. To make matters worse, when he gave me the shot to numb my mouth, I felt a sharp pain in my tongue. Four weeks later the right side of my tongue and right side of my face is still numb. He apparently damaged a nerve. I have a huge lumb on the bottom of my gum. I have been in pain for several weeks. I went in today and extracted the tooth that needed a root canal. I had a permanent crown put on the other tooth. When leaving, the office said I owed them money!!!! My insurance fully covered the crown and I also made a $550 payment in advance! If anything they owe me money! She said that I might owe for the extraction. Something that my insurance fully covers!!! I am seriously considering obtaining legal representation. The nerve damage that he caused could take up to 6 months to heal if it isnt permanent.

1 /5 Mairon: God the office people here are awful. Every single time we needed a prescription they did something wrong (sending it to the wrong place or not doing it at all). They cancel all the time. Theres also some assistant who keeps messing procedures up. The actual dentist (who I believe left, good for him) always seemed rushed. Finding a dentist is absolutely hell

3 /5 J.D. Wolf: "The good, the bad & the ugly" I dont usually put these reviews in but I had to do so on this occasion. Our experience started out bad & ugly but it ended up good. The office employee at the front desk was very smug & condescending. We asked a simple question and apparently disturbed her cell phone usage. We were told on our previous visit that we would have to come back and be fitted for the permanent denture. She claimed that the denture we have IS THE PERMANENT DENTURE. See photo. Its NOT the permanent denture. Its the immediate or temporary denture. So her smug response was NOT correct. Apparently this ended up being a lack of good communication. We were not aware that the final denture was going to be another expense. That should be made perfectly clear to the patient. We thought that our $4,300 bill was going to cover everything. Partly our fault...But this employees attitude is a bad reflection on your office. After creating this unnecessary drama by someone that doesnt seem to understand good customer service, our visit ended up great! Lauren, who has an incredibly sweet demeanor, took care of us in a very customer friendly manner. The dentist was likewise very upfront and helpful. Please teach your employees how to handle misunderstandings in a non confrontational manner. We realize that the attitude of one employee is not a reflection of the entire staff. Were sure that you will do your best to correct this from occurring in the future. We apologize for any fault on our end. Thank you!