Derek Buckley How to say this respecfully??
Them ladies there are fine. I forgot I was at the dentist felt more like Hooters.
Good music and good people overall. They lean me back and got real close and I felt clean after the cleaning. Take all my money Best dentist ever and I will be back next
time you can count on that .
5 /5
Katrina Gibson My daughter and I just had our visit 4/21/25. I want to first start with the establishment is very clean and presentable. The front desk staff have personalities and take the time with each person who enters to make them feel welcome. The care in the back from the dentist to the assistants along with the dental hygienist was so professional and family oriented. The time spent doesn’t feel rushed. They care about the individual. I look forward to our next visit.
5 /5
Elizabeth Webb This place has some wacko policies. For example, if youre a new patient, you cant get a cleaning on your first visit. What? No, you have to schedule a second one and no, they will not schedule a cleaning for you right after your intake appointment so you have to leave and come back at another time. I have always taken good care of my teeth and just go in to see a dentist once a year for a cleaning. I moved to NW Family Dental because my insurance changed, but upon enrolling as a patient, they refused to do a normal cleaning on my teeth, instead insisting I needed a deep cleaning. Keep in mind my previous dentist never mentioned that I needed a deep cleaning and I have always been told my teeth are in good condition. Turns out the deep cleaning is much more expensive than a normal cleaning. Hmmmm..... I decided to go for a deep cleaning because, I thought, what is the downside aside from the expense? I was told it would be painful and take at least 45 min. The hygienist didnt have any time in her schedule for months but somehow worked me in for me to see her on her lunch break within the week (another indication that this is a money making strategy). The process took less than 20 min and didnt hurt at all and they hygienist told me my teeth looked great. So....did I even need a deep cleaning (Im thinking maybe they just had me to do it to make money?)? Well the catch is that actually a deep cleaning doesnt count as a normal cleaning, so now you have to come in for an intake appointment, a deep cleaning on half your teeth, a deep cleaning on the other half of your teeth, and then a normal cleaning. All separate appointments (some of us are working adults who dont have time for this nonsense). And the kicker is once they give you a deep cleaning, you cant ever get back on their normal cleaning schedule; you have to come in more regularly and you will forever be in a pool of bad adults who needed a deep cleaning. This is ridiculous and not at all patient-oriented.
I have also been *extremely* frustrated with the billing department and otherwise getting a hold of anyone at the office. For awhile they had a call center located out of the country, so even if you needed to call to see if you left your headphones at the office, you have to get routed to the call center who has no idea if you left your headphones at the office. They will have someone call you back. But no one does.
My HSA required me to have an itemized receipt to get reimbursed for medical expenses, which is reasonable. NW Family dental was UNABLE TO PROVIDE THIS, which is unreasonable. I spent more than six months trying to get documentation.This was an issue before AND after they switched billing software systems. So now I cant even use my HSA to pay for my dental bills. Absolutely ridiculous. I will not be going back.
1 /5