1 /5 Ariel Vega: Due to having a horrible experience with the Brandon location and no longer wishing to see the doctor, Sara Careers that told me that we never discussed medication refills which was the only reason for my appointment, I went there.
Arrived 15 minutes early and took a half day off from work to wait in the waiting room for over 1 hour. Once called back I was greeted by the PA and she was WONDERFUL! Once my concerns for my mental health were being discussed, she went and got the doctor. I stated I needed a refill on my medications and due to the previous doctors negligence, I had to go on withdrawals from one of my medications and I was not willing to go back on it. After expressing my concerns, APRN E. Young stated "This is a referral appointment and the time for that is 15 minutes." They refilled my medication and then she told me I selected a referral appointment not a new patient. I told her I called in for the appointment and was not told this information. Also my primary care doctor was still the same one I did not want to see and she moved to their Trinity location and I would need to come back and restate all my concerns at my next appointment in 4 months for a new patient. She then told me I needed to see a specialist and I stated that I would have to pay out of pocket. She told me that my insurance does cover it. Then I told her I would need providers listed and then she asked what insurance I had. How could she state that my insurance covers this specialist if she didnt even know what it was? I left in tears due to the frustration and I dont cry easily. I also looked back in my chart and I seen her in 2020 after having my baby and then also in 2022 and 2023. So I dont understand how I am a new patient to her.
I have been with this practice since 2012 and I will be seeking care elsewhere since money and time allotments were more important. Oh, They billed it as a new patient visit even though I have to go back for a new one. I called my insurance and they said since I already had a new patient appointment, they would not provide one for another 6 months.
If you would like someone who treats you as just a number, go to any of their locations!