1 /5 Naomi Luciano: The co owner of the salon Sarah did a patchy job on my hair...she attempted a demensional color but failed at the attempt to do it right. After numerous attempts to contact the salon there was never an answer and i attempted to reach the stylist through her personal fb account with no answer back ,i had to book a consult and added a message for a call back ,it was then that she reached me and we spoke about a refund.
She said she would find out how to make that happen .
I reached out TODAY and was told to come by the salon to have her take a look at where she went wrong ,a possibility of a refund was mentioned but also an offer to fix the issue.
Again i made it clear that a re-do is not possible and then i was rejected for a refund stating the only way to make it right is to allow her to fix it . Wait but what was all that refund talk about ...?oh yeah obviously to sucker me into letting her fix what should have been done right the first time.
I dont know about you but when i go out to dine and the service and or food is not satisfactory i dont return the meal and complain to the staff with second chances as compensation. I am only giving someone a chance to become offended and spit in the food... so why would i complain to a stylist and expect anything less than worse.
I tried to do his the nice way and with the frustration i feel it is sad that i had to resort to this level of pettiness .
It is not right to accept money from someone and refuse to compensate them for bad work, and it does not make sense to take responsibility for a bad job done only if that customer agrees to let you fix it(YOU ARE wasting time and products for a second time)
No i will not sit in your seat and give you an opportunity to dissapoint me for a second would advise new would be customers to take their chances elsewhere .
And i find it interesting that you welcome positive reviews that highlight your business to your liking but you delete and ban unsatisfied customers silencing them from their right to give a negative review and exposes your business in a negative way ... customers should be able to see the good and the bad in a business based on real reviews especially when you offer the possibility of issueing a refund then go back on your word because you never intended on issueing a refund for unsatisfactory poor execution of work the reflects on you as a professional stylist ...
