UF Health Family Medicine and Pediatrics - New Berlin - Jacksonville (FL)

1 /5 andrea guillen: Doctor Cuevas and the other doctors are great. The service is just horrible you. I always come 10 minutes before my appointment and we dint get seen till more than 30 minutes or more after our appointment time. It’s a constant thing low staff.

1 /5 Brittany L: Doctor Cuevas is friendly and thats where my compliments end. There used to be a sweet woman behind the front desk, but shes been replaced with Mean Girls Who Peaked In High School™️ and scheduling has been a disaster ever since. I had to tell the girl scheduling my sons appointment that she was in the wrong year, which she insisted was incorrect for a minute before sheepishly agreeing. She scheduled his appointment and then the day arrives and I realize Ive had no text reminders. That is because no appointment was ever scheduled. This was the final straw, on top of the fact that it takes 2 hours to get in and out of any appointment. Staff was bragging that Dr. Cuevas had treated over 25 patients in the day, which is sad to me rather than impressive. No wonder there is such a long wait, and such a rush for her to get through appointments. They also messed up the insurance on my other childs appointment, so I have to dispute the charges Im receiving. The waiting room is filled with infants every time, which leaves little hope that personal attention and timeliness will improve. Find another office, maybe one with multiple providers.

1 /5 Dom C: I wish we had good things to say. I’ve seen the way the front desk speaks to the patient’s parents/guardians and it’s atrocious and unprofessional. I have attempted to request my daughter’s vaccination and physical form for a MONTH now for daycare; I have gone into the practice physically to request a month ago where they said it would be a 2-3 day turn around time and they would call me. After 3 weeks of not hearing I went physically into the location again and they had no record of my original request. They took down my request. Then called me by the time I got back home and the MA said “the doctor documented in October that she gave you the physical form” okay… well this is now December and January and my daughter wasn’t in daycare or school at the time. That negates the fact I still need these two forms currently and the fact I was told three weeks ago I would receive them. She said the doctor is not in every day and she would be in Thursday that week and they would call me when completed and I would need to pay $15. I said okay. Well, it’s been another week and haven’t received a call. So I just called them now and the receptionist sees the note from a week ago and said they are sending yet another note back to the provider to see if it’s ready. My daughter won’t be able to attend daycare without this form. If this is the process for a SIMPLE two forms that in every other PCP/pediatric office I’ve been able to get same day — this is ridiculous. Needless to say unfortunately we will be leaving this practice despite it being walking distance from our home. I can go on and on about how I’ve heard the front office speak to patients but it’s simply not worth it here as I’ve already typed an essay. But I will gladly speak to management or higher if needed. I am a clinical manager in the healthcare field myself and this is just unacceptable.

5 /5 Cameron Kight: I had to write a review just to talk about the lab specialist Mrs. Kim. I’ve always had trouble getting my blood drawn, and last time I got labs I was poked 6 times with no results. Mrs. Kim got it first try, thank you so much!

1 /5 Stephen Sanderson: This place only wants your money. I never saw my primary only Ms. Henderson and she couldn’t care any less than she already does. Always rude. Never helpful. Treats you like an idiot. I did not at all enjoy this place and they only care about making the next dollar not helping the next patient.