1 /5 Erin S: Their front desk scheduling folks are extremely unhelpful and disrespectful. I called in today to see what were the needed items to put together an appointment for my fathers referral for vascular surgery along with understanding the rough timeline to when an actual appointment could be scheduled after reviewing his imaging reports & his referral notes. I understood that there are specific policies and procedures that UoF has to take and implement. There are policies and procedures that almost all companies must take. However, I did not appreciate their lack of concern and urgency. Along with that, I did not appreciate that the front desk/nurse kept repeating the policies and procedures, which felt like I was being talked down upon for not "understanding". This lack of basic human empathy and concern is disgusting and clearly should not be represented in a space that is meant for people to come to for help.