1 /5 Matthew Spenillo: So after waiting a month for my appointment, and having faxed my records to them twice
They call me today stating “your appointment is cancelled for tomorrow because we didn’t receive your records”
Apparently the office doesn’t make appointments for new patients, it’s a call center
So the employee I spoke to a month ago at the call center gave me the wrong fax number, and now I’m out of an important appointment I waited a month for. No consquences for any of the negligent employees that can handle simple instructions like reading a fax number.
So who gets the consquences? Me the person who need’s the appointment moment that has done everything right.
USF is an absolute joke and I’m glad they saved me the trouble of having to deal with such unprofessional and negligent providers.
If you plan on making an appointment with them. DO NOT. I assure you it will be an absolute nightmare from day one. I hope you lose your medical license