1 /5 Mikell Furney: I evacuated from Tampa under FEMA orders. The Governor had past a of a heritage act which allows veterans to get prescriptions filled at any pharmacy in the heritage foundation for free. I called the call center and they told me to go to the clinic pharmacy and they would take care of it. When I went to the pharmacy at the clinic I was told to sit down they take care of it. I sat for 20 minutes for the same guy to come back and tell me that I had to go to the urgent Care section and be triage by a nurse, then see a doctor so he could write a prescription! I asked to speak to the supervisor of the pharmacy. I waited about 10 minutes to talk to him. Like a parrot he repeated the protocol garbage. I kept repeating that this was a FEMA emergency that I had been ordered to evacuate and my prescription refill was in the mail to my home Tampa. I was trying to refill an antidepressant I only had one pill left. I wasnt going to wait in line to go to see a doctor for a prescription that I already had in my records. I left. After finding out more information about the heritage act online I went to Publix that was more than happy to comply and give me a 30-day supply, however I had to pay $25 out of pocket. Its not the money thats the complaint. Its the VA they kept stating over and over as if it was a rehearse thing between everyone that I talk to saying its"protocol" well as far as Im concerned you know what they can do with their protocol. I could not believe that they treated me with such ignorance, disdain and lack of empathy!!! I plan to get a hold of my Congress person as soon as this emergency has calmed down I am back in Tampa now. Where it is never been a problem if I didnt get my prescriptions on time to go to the pharmacy and get a few days worth of medicine as long as it wasnt a narcotic. I did speak with the person who said he was the supervisor of the pharmacy this was on the 9th of October. I do hope someone is held accountable for their error. I plan on reporting it to the governor also seeing as how he saw fit to pass a law that provided for veterans that were displaced due to his orders! I need to also let you know that Im in chronic pain which Im due to be treated for this coming week. I was also wearing a boot on my foot because of a injury when the supervisor took me to the emergency care he walked as if he was going to a fire with no regard for me! There was no one else in line at the pharmacy I was the last person. ###