1 /5 Mahindra Sohan: I called Wales Garage hoping to get some work done on my 1993 Ford Ranger. To my surprise, I was told the vehicle was “too old” for them to service. As a certified mechanic shop, I expected a more professional response. It’s disappointing to hear that a vehicle’s age alone would disqualify it from being looked at especially from a shop that claims experience and ASE-certified techs. I’ve never had a mechanic turn away a job for that reason. Definitely not the service I expected.
To respond to your response
It’s clear you prefer deflecting criticism with sarcastic and unprofessional responses rather than owning up to poor customer service. Your pediatrician analogy is insulting and unnecessary I called your garage expecting a straightforward conversation.
I did hang up, yes because after I said “OK,” you said absolutely nothing. Silence. No explanation, no direction, no courtesy. Just dead air. That’s not professional service, that’s bad communication.
If your shop has a policy of not working on vehicles older than 2001 that’s fine , but it should be stated clearly upfront at the very least, put that clearly on your website or Google listing so people don’t waste their time calling. The way this was handled shows a real lack of professionalism and respect for potential customers. I’m glad I didn’t take my vehicle there. Based on your tone, it’s obvious you don’t value customers unless they fit your preferences.
Thanks for confirming I made the right decision not to bring my vehicle to your shop.
