Womens Health Specialists - Jensen Beach (FL)

5 /5 Sara Mladenovska: I had a procedure with Dr. Zamora and her team, and I cannot say enough good things about them. From the moment I arrived, the nurses made me feel completely comfortable, checking on me constantly to ensure I was okay. Dr. Zamora was so gentle and reassuring, explaining everything and making sure I felt at ease the entire time.

1 /5 Tammy Po: The office manager is extremely nasty. I was told that I couldn’t be seen due to a balance. Fine. But when I talk to the manager to explain why I didn’t pay the balance, she didn’t listen and she spoke down to me. As a pregnant person, this was a lot for me. And I also work in healthcare. I’ve never spoke down to anyone or nasty to them just because of a balance. I was very mannered and just wanted to explained why I didn’t pay the balance amount and how I wasn’t informed that I couldn’t be seen without the balance being payed. I took off from work for this appointment and I don’t even think I can go in with how I was being spoken to.

5 /5 Lisa Hahn: I had such an incredible experience at the Jensen Beach location! Front office staff were very welcoming and helpful. The nursing staff were so friendly and very thorough in collecting my health history. Tia Stewart is such a wonderful provider. She explained everything throughout the visit and made me feel so calm. I was very pleased with this experience. Great teamwork!

1 /5 Christina: If you are pregnant, I recommend staying away. I had very bad experiences with the way this practice is run on multiple ocassions. When I miscarried a twin early in the pregnancy and was bleeding, I called the after hours line and they would not see me as I had not had my first appointment yet, even though it was on the books and scheduled. Additionally, it took weeks to get any help getting access to my patient portal, so that I was unable to see my test results and medical notes in the meantime. While initially acting like I was the issue, they eventually realized there was a technical glitch on their end that needed to be fixed, but it took way too long and way too much resistance to be able to get access to my own medical notes. I was never called back by this practice after being hospitalized with severe pains, despite leaving three messages throughout the week for the nurse. The ER doctor asked me to follow up with my OBGYN to make sure my pregnancy was still okay after being discharged from the emergency room. After this experience, I finally switched to a new OBGYN and the difference has been night and day. There were many other smaller instances of poor patient care and customer experience that I will refrain from commenting on in addition to these more extreme ones. With my new OBGYN I quickly learned there were additional screenings I should have been having early on because of my age and underlying health risks. Im not sure why this practice did not recommend these things or even mention them. The new OBGYN also caught an issue this practice did not.

1 /5 Sunny Shores: This practice is highly unprofessional. The receptionist (Debbie) is extremely nasty and when I called to speak to someone with regards. to this I had to leave a message. I received a call back from the office manager Chasity and she was surprisingly just as rude if not worse. She got upset with me because | "cut her off" and she became condescending. I wasn’t trying to over speak but more so trying to clarify that the information she was defending was incorrect. I remained quiet and allowed her to speak until there was an awkward silence and I felt it was ok for me to speak. I started to speak and she "cut me off" and got upset when I called it to her attention. I was told basically that if Im not happy there to go elsewhere for care and that she would not be doing anything about it (the receptionist being rude) and how Debbie has been there for years. I literally was only looking for the slightest bit of understanding as to why arriving a half hour prior to "scheduled appointment time" was difficult for me and why I am unable to sit in a waiting room that long only to have my DOCUMENTED DISABILITY completely disregarded and to be further insulted. Just a side note that I had all of my paperwork completed and insurance cards scanned in prior to the appointment. The end result was that I attempted to start recording the interaction (which is announced) and Chastity hung up immediately. I tried to record her telling me "I dont know what you expect but Im not doing anything about it" as well as her inability to show an ounce of empathy with regards to my disability. No one would believe that this is how an office manager speaks to patients. The worst practice Ive ever encountered in all of my years visiting a GYN practice or ANY practice for that matter. I followed the suggested advice of Chasity to find another practice. Thank you Chasity for the great advice.