BOSS Store - Boca Raton - Boca Raton (FL)

1 /5 Joseph Cie: If you are interested in customer service on any level, this is not the shop to visit. It’s neither the first time nor the same sale associate offering zero assistance, no smile—nothing. I went in with the goal of buying four pairs of jeans. As no two pairs are made alike, I simply asked if he could please show me which ones had a longer rise; greater than or equal to 12cm. He seemed both perplexed and annoyed by the question; bluntly replying “you can try them on” with a shrug. Not only is he in desperate need of a “coaching moment” but also basic social skills. I guess he doesn’t realize if he found the proper fit I would have dropped 800$ in seconds. As I mentioned above, this is not the first time I have gone into this shop looking for new jeans from the only brand I buy — Hugo Boss. Thus far all of the cashiers (they’re definitely not salespeople) I have had contact with over the past few years have been equally as aloof. I’m truly fascinated that the store manager does not see this behaviour and either educate or dismiss. There are many talented sales professionals out there. It’s simply unfortunate they do not work here.

5 /5 Gee Rose: At first impression, I was not impressed. After it was clear that the sales woman wasnt interested in helping us a nice, well dressed gentleman came in to save the day. We were shopping for my fiances wedding tuxedo. He is not stylish or confident in formal wear. Brandon did an excellent job taking over for styling us. He was kind, well-mannered, and more than confident helping us. Id recommend him any day of the week. He also shipped our items complementary, as we live many states north of this destination. He saved the experience for us and the store.

5 /5 899 564: Alex was extremely helpful with picking out a few shoes even though it was close to closing time. He had a great attitude and made sure I didnt feel rushed while trying on different sizes and styles. He gave solid advice describing the different outfits each shoe would pair well with, and was upfront about the wear patterns Id have with these vs the traditional leather material. Great customer service!

1 /5 Keira: Really really bad customer service here. Maybe we came on a bad day? Not sure but I’d rather drive to PGA for future purchases. We sat at the locked door for about 5 minutes even after knocking. COVID protocol, I get it. Were other customers in the store? No. Just three sales associates chatting at the registers. Once we were let in we were not spoken to until we got a forced “is there something I can do for you”. Um yeah do you work here? Then, instead of exchanging my $800 jacket for the correct size I needed, I was told to keep the one I had that was literally 3 sizes too big. I was told that it wasn’t in stock and looked “fine” anyway, just so they could avoid doing their job of exchanging my item and ordering me the correct size.

4 /5 MikSchlag: Again, another store only catering go the slim guy. Its amazing...retail clothing caters to the slim and retail food to the obese. Cant they get together somewhere??