Express - Fort Lauderdale (FL)

1 /5 Nathalie Tasse: I went to Ft- Lauderdale Express to return a pair of pants for an even exchange—same price, just a different style. The associate I dealt with made the process extremely difficult. She insisted I had to pay more money out of pocket, even though I explained that it was an even exchange and no extra payment should be required. On top of that, the overall experience in the store was very disappointing. When I walked in, no one greeted me or offered assistance. I had to find everything myself, bring it into the fitting room, and throughout the visit I felt ignored and treated poorly. The way I was spoken to and dismissed during my exchange made me feel like I wasn’t valued as a customer at all. And it’s not okay. After that experience, I drove to the in Boca Express, The difference was night and day. The staff there handled my exchange in less than five minutes, with no issues at all. Every single associate I interacted with was kind, professional, and extremely helpful. They made me feel welcome the moment I walked in unlike the store in Ft-Lauderdale. It’s unfortunate that I had to drive nearly 40 minutes from Fort Lauderdale just to be treated with the level of customer service that should be standard at every location. It makes me wonder why there aren’t supervisors or mystery shoppers checking in on these locations. Customer service is so important, and without improvement, experiences like this can really hurt the store’s reputation and success.

2 /5 Monica Peña: Let this be a caution tale to all. I’m in complete shock at the lack of user friendly return services that Express has. I went To 3 Express stores today (this one included), I purchased an Olive Green suit at Express in dadeland mall Miami. Needed to return it so I went today to do that and the first Express store I went to is located in plantation Broward Mall, where I was told that because this was something that was purchased in a retail store it couldn’t be returned there, it was an outlet. First of all, never heard of such thing. The guy at the store said to go to Sawgrass Mills or back to Dadeland (where I was over an hour away from) and return it there. I told him that they weren’t making it feasible for me the costumer, to process a simple return. The guy basically said “no sorry we’re separate from Express retail”. I drove 20 mins to Sawgrass where one of the cash register people tells me basically the same thing, I told her that this is unacceptable, i’ve never had an issue with purchasing one thing at a location of a specific brand and returning or exchanging it at another location. I asked to speak to the manager who was of no help either (Sawgrass location) That’s the whole point why multiple locations exist. And even if that was their policy, I asked the girl that worked there to point to me on the receipt on where does it say “This item was purchased at a retail store so any exchanges and returns need to be made only at retail locations”(vice versa) I asked her for proof of their policy. Also, when you search up Express on maps, they all say EXPRESS, non say retail or outlet next to the store name. The girl simply pointed at the “Express” logo at the top of the receipt, it was at this point where I completely lost it. Because she made it seem like it was obvious. So then I went on to read every word on the receipt to her out loud, where it even spoke about holiday deals (it’s February) and “all clearance prices ending in .97 are final sale. No returns or exchanges” “in-store return by date: 2/27/2026” “have u completed your profile? Head to express dot com insider to access perks” these were the only things written on there. I then decided to call the location in sunrise blvd, before wasting my time, where the girl working there told me that if I had purchased something at Dadeland, they can accept returns. She was lovely, heard my ordeal and apologized. Honestly, this left a bad taste in my mouth, cause at the end of the day, it’s the same freaking company. Yall could’ve simply processed my refund and mailed it to the correct location, something, anything, but dont tell me that I have to drive to a whole different location, just because I the customer, is suppose to assume u guys have different suppliers, warehouses, whatever. Fix your shit.

1 /5 Avi Raz: Very deceptive sales practices. This sure looks like 70% off to me but apparently I’m an idiot and should be charged accordingly. Stay away if you value being treated with respect.

5 /5 Kitty Cat: Luv the quality of the clothes. Join the rewards app/online and get discounts and specials. Nice stretch flex jeans, soft body countour collection of pieces, etc. Can dress up or dress down easily. Friendly staff

1 /5 Melisa P: I had a very disappointing experience at this location. The staff, particularly the women working and especially the one with blonde braids during my visit, were extremely unhelpful and came across rude and standoffish. There was little to no customer service, and I felt very unwelcome in the store. It’s unfortunate because I usually enjoy shopping at Express, but this location did not meet the standards I’ve come to expect. They need to hire people that actually know customer service and not have stank attitude and no smiles on their faces I hope management takes this feedback seriously and works on improving the customer experience.