1 /5 C M: I visited Madrag on Sunday with my mother, and unfortunately, our experience was disappointing. I found a dress I really liked and was ready to check out, but when we approached the register, there were two employees standing there who didn’t acknowledge us at all for about a minute. We were clearly waiting, yet it felt like our presence — and our purchase — didn’t matter.
After a while, one of them finally looked up and said, “We’ll be with you soon,” but we continued standing there for several more minutes before anyone actually helped us. It just felt dismissive and unprofessional.
When it was finally our turn, my mom tried to pay with a $100 bill. The employee, who I believe was the manager, said they didn’t have enough change. That would have been completely fine on its own — policies are policies. However, she then went on to lecture my mom about how stores won’t accept $100 bills for purchases under $13. That comment felt unnecessary and condescending. A simple explanation about not having change would have been enough.
Customer service makes a big difference in where people choose to shop. I really liked the dress I purchased, but the lack of acknowledgment and the tone we received at checkout left a bad impression. I hope management takes this feedback seriously and works on improving the customer experience.