Rainbow Shops - Jacksonville (FL)

1 /5 Valerie Johnson: The fitting room was closed even though we are years past covid. Therefore I had to purchase my clothes, go try them on in the restroom upstairs then return the clothes that I didnt want. Prior to purchasing the clothes, I asked the sales associate about the return policy and she said it wouldnt be a problem. I came back a few minutes later and the manger tells me that the return system is down and that I would have to return the clothes to a different location. After I complained and told her that I live out of town where there might not be another rainbow she attempted to return the clothes and it magically worked. Then I got ready to leave the store and hit my nose on the gate that was pulled half way down while I was walking out looking at my receipt. Why on earth would the gate be down so low that 55" person would walk into while the store is still open at 7:45. This entire shopping experience was very frustrating. Not only was I disappointed and frustrated, but i also got physically hurt.

1 /5 ADANNA Lana: Let me just say—if you work in customer service, especially at the front desk of a store, you should know how to treat customers with basic respect. I recently visited Rainbow in the mall to return a few items (with tags on, unworn, and within the return window), and I was shocked at the attitude I was met with. The employee at the front had the audacity to be rude and dismissive, acting like it was a personal offense that I wanted to return something. Last I checked, returning items (especially when the sizing is completely off—which, by the way, it is at this store) is a normal part of shopping. Don’t treat customers like an inconvenience because your clothes aren’t true to size. That’s not on me. I wasn’t asking for a favor—I was simply following store policy. So why the nasty attitude? If you don’t enjoy your job or can’t even fake basic courtesy, then maybe it’s time to reconsider your profession. Standing at the front desk doesn’t make you better than anyone—it just means you’re the first impression of the store. And let me tell you, it wasn’t a good one. For clothing that’s cheaply made and barely consistent in sizing, Rainbow should really make up for it with excellent customer service—not make their customers feel like they’re doing something wrong by asking for fair treatment. Do better.

5 /5 Kayla Mccullock: I came in here on Tuesday and purchased a pair of boots to wear to a corporate event and the heel busted off one of the shoes AT THE EVENT. I walked into the store today with receipt in hand and the girls were super sweet and understanding and let me exchange the shoes! Thank you ladies so much :)

1 /5 D J: The clothes and pricing was better than expected, but the managers need to get it together. They complain that they dont want to be there, give you a hard time returning online orders, and dont even have a fitting room open when we are YEARS past covid. I would shop here if the experience wasnt so awful the two times I had to go in to return something.

5 /5 C.E.O. Seymore: Oh lord I went in there for a few pairs of jeans and left with an entire new wardrobe! I mean the sales were unmatched and I definitely needed that retail therapy!! I have to add that the girls were really sweet and didn’t give me an issue when I had to come back to exchange something I should’ve gotten in a bigger size. I will return.