mariah izmailova I am extremely disappointed and frustrated with my recent nail appointment. I came in simply to have an acrylic refill with a new color — nothing complex or difficult. Instead, I left with nails that look absolutely awful.
For nearly an hour and a half, the technician was cutting down my natural nails that I had grown out, even cutting two of them off without any explanation. She applied excessive acrylic, and my nails turned out bulky, uneven, and far from the shape I asked for. Despite expressing my preferences multiple times throughout the appointment, they were entirely disregarded.
After this disappointing experience, the salon owner told me I didn’t have to pay, which speaks volumes about the service quality. I still tipped the technician $20 out of courtesy, but I left deeply unhappy with the result.
If the technicians aren’t comfortable with certain services, it would be best if they’re reassigned to ensure a better customer experience. This was the worst nail experience I’ve ever had.
1 /5
SWFL Polygraph LLC Serving SW Florida CONSUMER BE AWARE
1 - They change prices
2 - Had the nerve to ask me to pay with cash
3 - They Lie about the nail technician schedule. I "Confirmed" an appt. with 1 technician. When I showed up, they told the technician she could not come in for my appt. I did not know that. So, I left.
4 - They push technicians who you DON"T want.
I WILL NEVER GO THERE AGAIN.
1 /5
Ashley DiMaria This place is great!! My daughter got me turned onto this salon! The staff is amazing and friendly and does exactly what you ask for! Lee and Emily are top notch!!
5 /5