Casey G. I normally don’t leave reviews, but I feel it’s important to share my experience to bring awareness to a situation that left me feeling tricked into paying more than I expected.
I recently visited this nail salon with my 15-year-old daughter. Before coming in, I called to ask how much a refill would cost and was told $57. When we arrived, I explained that my daughter was there for a refill and a toe polish change. They took her in right away, which I appreciated.
I left for a bit and periodically checked in on her, noting that it was taking a bit longer than expected. Over an hour later, when I returned, I found that only her nails were done, and the toe polish change hadn’t even started. Since I didn’t have any more time to wait, I told them to forget the polish change.
When it came time to pay, I expected the total to be $57 plus a tip (I always tip $5-$10 as I’m in the beauty industry myself and believe in supporting other artists). However, I was charged $72, including a $3 tip. This wasn’t a huge difference, but it was frustrating because I wasn’t informed ahead of time that there were additional charges based on the length of her nails.
To make matters worse, my daughter later told me that the nail tech filed off her new nail growth without asking (something she didn’t want) and accidentally cut her cuticles on multiple fingers, which hurt.
I’m not writing this review to harm their business but to bring awareness to how I felt as a customer. It would be much better if they clarified additional charges in advance so there are no surprises at checkout. Clear communication would go a long way in improving the customer experience.
2 /5
Valerie Guerra Got my nails done with Ada yesterday and she did such an amazing job on my gel mani and pedi. One of my nails was chipped and she filled it in so that the shape was perfect. She took her time removing all my cuticles and making sure they turned out beautiful!
5 /5
Miranda Torres My favorite nail salon in Miami! Everyone on staff is so sweet and accommodating. Lorena always does a beautiful job with my nails and is such a pleasure to talk to during my appointment. Highly recommend to anyone looking for a new salon!
5 /5