1 /5 Mac Dougl: The rep for company lied to me by stating that if i have any issues with their repair of my 10k gold link chain come back, theyll fix for free. The following day the chain popped, i went back because of what the worker told. Upon explaining what the other rep told me about free repair service, the new rep told me, i must pay again. I think the company was deceptive & misleading. I also was taken advantage of because i was told the repair would cost $35 plus tax $40 the first time i went, but when i went back the new rep told me 30. Im very dissatisfied with the company.