1 /5 Brittany Holmes: Working with Wares Jewelers, owner, Bob, has been a total nightmare. We bought an engagement ring from them a few years ago, used our own center diamond and purchased the setting through them, along with two natural diamonds. In addition to two more rings (3 total). Not even a month after getting the ring, the diamond came loose. When we brought it in, Bob said it was “normal wear and tear” and that we should expect to come in every 6 months. That didn’t sit right with us, but we trusted him.
Since then, the diamond has continued to come loose every 4–6 months. Every time I brought it in, Bob would just take it to the back and tighten it quickly, no paperwork, no service record, nothing. I wish I had documented every visit, but I didn’t think I needed to.
Also, we found out Bob isn’t even a certified gemologist. We submitted the appraisal he gave us to our insurance company (USAA), and they wouldn’t accept it. So now, after all this time and money, we don’t even have proper insurance on the ring.
My husband and I aren’t usually the type to leave reviews, but after three years of the same problems and feeling like the blame was put on us, we felt we had to say something. We’re honest people who came in looking for help, and instead we just kept getting the runaround. I feel bad for the new owners, they’re probably going to lose a lot of customers because of Bob’s erratic and unprofessional behavior.