Fords Garage Orlando Vineland Outlets - Orlando (FL)

1 /5 Gina Chavarria: This had to be the worst experience. Being a huge Ford family we were shocked at the service. We arrived at an off peak hour the place was empty. We waited 30 mins for a table the place holds 250 people there was about 30 in the whole place. We get seated at 3:39 pm and ordered an appetizer at 4:10 it arrives we had brisket nachos no pico. Look at the pictures this is when the apologies started. The nachos were burnt with pico and minimal meat , but we were starving at that point after Over an hour wait we worked with it. We wanted cheese curds but nope they ran out of that. About 30 minutes later our entrées came out the amount of time it took for this is ridiculous. The sandwich was called burnt ends brisket not burnt sandwich. I asked for no onions on my salad well that was on my salad. At this point I couldn’t over look it I asked that they just take it back and remove it the sandwich too. We asked for the check and they didn’t remove the cheese curds. Look seeing that others arrived after us and received the food drinks and not burnt makes me wonder the standard that this establishment has. When you have a 20% automatic gratuity and the service is this bad I question why we came. Our bill was $100 for 3 entrees and an appetizer. We went to the FB page which is not available now we know why. 0 stars do not recommend go somewhere else..

3 /5 Cathy Steinbuck: The ambiance and decor is nice. Of course it is garage themed. Nice outdoor covered seating. The entrance to the hostess check in has no room for your party to fully enter. We had a party of 3 and the 3rd person could barely clear the door while I (the first person) was taking to the hostess. The hostess was welcoming and explained their service model...there is an automatic 20% service fee, but TIPS are voluntary as several people (the team) assist. As long as you know that going in it is fine, but it doesnt really give you the opportunity to adjust down if you have major issues. Service was very good. The food was decent but needs improvement. The crispy chicken sandwich was very good, hot and large with kettle chips that were good. The salad had chicken that appeared to be pre-cooked bagged style as it was chewy and not tender. The mac & cheese tasted good but was not quite warm. It was just barely warm enough to be melty. Not sure if it is pre-cooked also because if it was cooked to order then it would have been super hot. We would go back if others wanted to frequent the establishment (hoping for better cooking choices) but wouldnt necessarily seek it out. Buy the way it was about 11:30 am so not busy and not end of day to have food that was nearly cold.

5 /5 Kirby Thornton: It is definitely different with the 20% service charge and servers being commissioned based. But the service was good and the food was excellent. They also have a nice selection of craft beer with many local choices. When it comes to service, Im not sure what to make of it. However, we were well taken care of, and really that is all that matters. Plus, even though the servers are commissioned based, I never felt like we were being upsold or encouraged to order more.

1 /5 Zeudis Escalona: I’ve been to multiple Ford’s Garage locations for years, and what this Orlando Vineland spot is doing is honestly unacceptable. They force a 20% fee on every customer, and then still expect a tip on top of that. Let’s stop pretending this is normal, it’s not. It’s abusive and it takes advantage of people. Instead of the owner taking responsibility for running a business, they’re shifting the entire cost structure onto the customers. We end up paying for the food, the employees’ wages, and essentially subsidizing the restaurant itself. That’s not “policy.” That’s exploitation dressed up as transparency. And saying it at the host stand doesn’t make it any less predatory. What choice does a customer really have once they’ve arrived, especially someone unfamiliar with the area? You’re basically cornered into accepting a fee no other Ford’s Garage location charges. I’ve visited many, and this is the only one pulling this stunt. And let’s be honest; if customers keep accepting these add-on fees, businesses will keep pushing further and charging more. Today it’s 20%. Tomorrow? Who knows. Once you normalize these practices, they only get worse. The sad part? The food was good, and our server Yury was genuinely kind and attentive. The staff is not the problem, management is. Policies like this ruin what could have been a great experience. Ford’s Garage is a brand I’ve always enjoyed, but this location’s greed completely overshadows the meal. I would not return unless they eliminate this fee. Customers deserve better.