2 /5 Christian Sister: I make a reservation for dinner here every year to watch the holiday boat parade. Every year, I make the reservation as early as allowed—90 days in advanced (the date is on my calendar each year)—to ensure we have a table with a view of the boat parade. Since I make the reservation months in advanced, I expect to have a seat with a view. The restaurant is always crowded, expensive, and the crowds make it difficult to get good service despite the staff doing their best. But we risk all of this to have a great view of the boat parade. Tonight, we were told our table was set in the furthest corner away from the windows and people who showed up without reservations were given window seats because they set up two person tables at the window. No “let’s make an exception for the only party who made a reservation months ago.” No “let’s make an exception for Dr. Papadopoulos who makes a reservation for her family every year and has for years.”
Unfortunately, after all these years, we will not be returning. I would rather sit outside with sandwiches in a bag than pay for overpriced mediocre food and suffer slow service (again, not the fault of the servers). I am disappointed that they do not honor their customers, especially those who are loyal and who go to the trouble to make reservations months ahead of time. They should have treated us better than people who just showed up. That’s not poor service, it’s poor planning on the part of management.





