1 /5 Nathaniel Beuschel: DON’T WASTE YOUR TIME AND MONEY. NOT HONEST. DOES NOT PUT CUSTOMER FIRST. POOR COMMUNICATION.
I am sorry to say you have lost a customer. The first interaction was not pleasant when my truck went in. Communication was poor with the office. I was told three times that my truck would be done on three different days. I finally drove down there to talk to them as it was getting finished up. Front office communication was poor at best. When I called for a quote they gave me one, then when I went to the office to review it, they added things I never expressed and also omitted things I needed done. I had to re-explain the quote to them to get it right. Not a lot of faith when I dropped it off which is never good. I politely expressed this concern to them and they were receptive to the criticism. Work that was done was extensive and the mechanic appeared to have done a thorough job and seemed like a very experienced mechanic. Thankful for that.
The second interaction is what broke the camel’s back. I was in a bind doing some work myself with parts I bought. They were kind enough to install the parts I bought, which they normally never do due to warranty issues and such. For reference, I am doing Upper Control Arms, Upper Ball Joints, Lower Control Arms. I was thankful for their help and all was well. When I got the truck back, I was told the brake lines needed to be removed to press the upper ball joint out. (An extra charge they never told me about upfront.) No evidence of the line being removed.
I took the truck home to do my regular grease and oil change and noticed the upper ball joint boot was torn after approximately 500 miles, and the steering rack boot was torn on the passenger side in the spot where you remove the rear camber bolt. (I have done this job in the past on my own, and you must remove the steering rack first in order to get to the camber bolts.) The tie rod end was not disconnected so it was obvious the mechanic never removed the steering rack first. Because of this neglect, he caused an obvious tear in the boot.
This is where it gets worse. I called the shop to explain the situation and a gentleman there said to bring it in so they could take a look and said “if we damaged it we will fix it.” I brought the truck in and spoke with who I was told was one of the managers. He showed me the boots and said “This is why I don’t like installing parts we did not purchase because of the warranty.” I said I completely understood that regardless of the fact that they were most likely installed incorrectly causing a premature tear. He offered the solution of “You bring in a new ball joint and we will install it for you.”
The steering rack boot is another story. This gentleman has the nerve to crawl under my truck, run his hands along a boot that is covered in grease on the bottom half with an obvious tear, and then proceed to tell me that the boot is not torn! I politely explained that this boot is torn and explained what I said above. He then said, “No sir, it’s not torn, just creased; this is just drip-down oil”. I told him I wasn’t about to argue; I know the boot is torn. My oil fill reservoir is on the drivers side, not the side that’s torn. Not to mention, the boot was only showing grease on the bottom half near the tear.
SORRY ABLE AUTO, YOU CAN’T BE TRUSTED WITH MY VEHICLES ANY LONGER. TIME TO FIND A DIFFERENT SHOP!
