2 /5 Lynne Mahony: My 95 year old father whod fallen and hit his head and was bleeding from his head, a gash in his hand, and arm, waited well over 6 hrs to see a provider. The provider was fabulous and apologetic for the wait and imaging was done relatively quickly after our arrival. UNFORTUNATELY, the waiting room team showed no compassion, promised every patient updates on their waits and gave NONE, and didnt even maintain comfort item availability. The waits were attributed to waiting for a bed BUT their were at minimum 9 hallway beds in the ED available when my father was finally roomed.