1 /5 cassandra Manziano: I rarely leave bad reviews, but I felt compelled to after my recent visit here. My boyfriend and I were quoted on the phone for $49.99 to have a veneer cemented back on, which sounded reasonable, so we scheduled an appointment. However, upon arriving and after waiting for over 30 minutes, things quickly went downhill.
We specifically told the staff that we didn’t want X-rays and that we were only there to have the veneer put back on, but the X-rays were still taken. We were assured multiple times that we wouldn’t have to pay for them. Unfortunately, the regional manager then came in with an attitude, stating they wouldn’t touch my boyfriend’s tooth without an X-ray and that the cost for the X-ray would be $138—along with an additional $133 to fix the tooth, making the total much higher than what we were initially quoted.
The lack of communication and professionalism was frustrating, especially since we were on vacation and had rearranged our plans just to come here. To make matters worse, the offered $29 coupon felt like a poor attempt at making up for the confusion and the added cost.
They need to stop giving misleading quotes over the phone and wasting peoples time. If you’re considering this place, be cautious and clarify all costs beforehand.