Coast Dental - West Melbourne (FL)

5 /5 donna barnes: I have been going to Coast Dental at Palm Crossings for 15-20 years. My most recent visit I had a new Dental Hygienist named IVAN** It was the best experience I have ever had* (I get regular periodontal maintenance, and it can be a little painful for me even with a numbing agent) He is fast* precise* and very gentle* I was amazed! I had very little discomfort, and I wasnt "sore" several hours afterwards. He is amazing! I cant say enough good things about him! I hope management makes it worth his while to stay* He is an amazing asset to that office*

4 /5 Gina Bishard: The girl that went before me she was going through something and I tried to help her in then waiting room Right before she got picked up.. I just want you to know that... Life is what it is + everyone there was nice to me for the most part for the most part, not everyone... The doctor was very nice and so are the ladies at the front desk when I was there I think the nurse that saw me was already agitated so when I asked her to help me by moving the film over toto not scrape my cheek that already hurts. I felt like that was something that had to do with what happened before me.. but it shouldnt have.. I am moving on

1 /5 Daphny Dassas: This office lacks professionalism. As a new patient, I was taken to the back only to be told I needed to reschedule my appointment. When I returned for my second appointment, they attempted to reschedule me again, but I insisted on staying since I had already adjusted my schedule once. While the clinical staff was excellent, the front desk staff had poor attitudes, making it seem like their staffing issues were my fault. Proper customer service training is definitely needed. Unfortunately, I cannot recommend this office. 0/10.

1 /5 Aurialyz: Very poor customer service at the front desk with Angela. I walked in said GoodMorning, she had the worst attitude. After a long wait time I asked if there’s anything she needs from my insurance that I can help with getting. She proceeded to YELL at me saying I can’t give her what she needs. I explained I have to know how much more wait time due to me needing to get to work ( mind you I was the only one in the waiting room ) she just stared at me in my eyes and had the most disgusting attitude. I told her she needs better customer service and they have the wrong person at the front desk , she is not welcoming at all. I requested supervisor who was actually able to assist in a professional manner and confirmed Angela was apparently missing some information on my insurance, which could have easily been communicated with me as the patient but Angela chose to be a nasty person instead. Just how bad reviews get submitted so should good ones and my good feedback is on Jaleaya, she was outstanding! She definitely deserves to be working at a much better office with people with morals. She was so professional so kind and knew how to do her job. She made up for the terrible experience I had in the front office with Angela. Canceled my future appointment at this office and rest assured I will never be going back to this place nor do I recommend it!

1 /5 Shannon Sullivan: The staff were quite nice, so they are excluded from this, but the dentist was horrible and I will not be going back. He insulted me, belittled me, barely let me get a word in, and then said I had to go somewhere else to get a root canal. Im sorry, since when do dentists not do root canals on their own? He asked me to explain my problem. I attempted to explain that the tooth is a dull, managable pain now but when the issue started, it was excruciating and Im someone with a high pain tolerance. I did not get a chance to explain that because he cut me off and said, "you dont know what excruciating is." He then proceeded to ask me if I have kids or am married (not sure what that has to do with my teeth), and when I answered no, he said "well youre just avoiding everything hard in life, arent you." Excuse me?? It was not said in a jokey manner. I was speechless. I then had to point him to two different issues I was having because he wasnt looking on his own. I pointed to a tooth a dentist told me a few years ago may be an issue and he said, "well do you want me to pull it?" I dont know, man, youre the dentist, you tell me. He scoffed at my cavity and feeling small, I felt I had to explain that I care for my disabled parents and my own health often takes a back seat. For such a short interaction, I felt awful after and nearly left in tears. I never got a cleaning at this appointment and I still don’t know why. I will pay more out of pocket and out of network to not go back. The staff should move to another practice. Go to Aspen! They’re so kind there.