1 /5 Shay: They seemed nice and I was planning on leaving a good review but I simply can’t do that in good faith LOL I don’t leave bad reviews often but I have to warn the public about this place.
While I understand that it’s under new management, there’s no excuse for this. I essentially paid $120 to have my beautiful hair butchered by amateurs and get scammed.
1 - I didn’t realize how badly they messed up my hair until it dried. I have very thick curly hair and came in for a trim and thinning out. She used shears and when my hair dried, I saw how insane the breakage is. My hair is broken, brittle, and way more frizzy. There’s no fixing it, I’ll just have to wait for it to grow out and do some moisturizing treatments.
2 - They did extra treatments I didn’t ask for without letting me know it would cost more. The owner was well aware because she straight up asked me if I was told about the extra cost. When I said no, she just continued without apologizing or correcting it. Great customer service!
3 - She was apparently training her entire staff that day and while I don’t care if all your employees are standing around watching you cut my hair, she did not let me know ahead of time and it felt weird.
4 - When people go to a salon, they want a relaxing experience. This was not that. The staff were very loud, unprofessional, and untrained. If you’re going to run a salon that way, at least offer clients champagne to deal with y’all and relax in some way.
This salon keeps getting new owners and none of them seem to be competent. I’m not even going to bother coming back.
