Cassels Garage - West Melbourne (FL)

5 /5 jennifer pollock: I can’t this shop enough. From the moment I called, they were kind, honest, and incredibly knowledgeable. I was stressed about an issue with my car, but they treated me with respect and didn’t try to upsell anything I didn’t need. They walked me through the diagnostics clearly, gave me options, and even found a way to help me save money. The service was fast, professional, and truly caring. It’s hard to find a place that feels this trustworthy. If you’re looking for a reliable mechanic in the Melbourne area, go to Cassels—you’ll be in good hands. Thank you again for everything!

5 /5 Lisamarie Provo: Taking your car in for any repair can be a stressful and intimidating process. I can honestly say, the team at Cassel’s provides the most incredible experience I have ever had at any mechanic in my life. I have been here many times and it keeps getting better! They are professional, knowledgable and their services are priced fairly. I cannot recommend this place enough, they have my trust and my business forever. Thank you so much Riley for all your help today and for being so extraordinary!

5 /5 Humberto H.: Cassels has restored my faith in an Honest Mechanic! Took my Granddaughter’s PT Cruiser, who is a College student & they diagnosed and charged a very honest price for the work performed. They took their time, re-tested, and never changed the quoted price. It is a refreshing change to find such an honest Repair shop.

1 /5 Khoa Nguyen: Spent $1,000 and issue still not fixed — misleading diagnosis I brought my car in due to a rattling noise from the front end. I didnt know where the sound was coming from, but the shop diagnosed it as an issue with the front struts and quoted me $1,000 to replace them. I trusted their assessment and approved the repair. After the work was done, the exact same noise was still there. When I brought the vehicle back, they said the problem was now the intermediate steering shaft, and quoted me another $1,000 — including a part that was marked up more than 3x retail price (Dorman Intermediate Steering Shaft to be specific) and $500 in labor. They claimed this was a "second rattle," and that I came in originally to fix the struts — but I never asked for strut replacement. I came in specifically because of the noise, and relied on their diagnosis to fix it. Now I’m out $1,000 and the original issue is still unresolved. This felt like a misdiagnosis and an upsell, and I’m extremely disappointed in how it was handled. I suggest anyone getting work done here ask lots of questions, get a second opinion, and don’t just take their word for it. EDIT: In their reply to this review, they claimed that the second rattle "appeared" 2 weeks later, when I informed them that I was still hearing the rattle literally the following day after the original repair, and got diagnosed with "a second rattle" on the day this review was left, 3 days later. You cant make this up.

5 /5 Bill Cannon: I moved to the area recently and was searching for a reputable mechanic. I got a referral to Cassels garage and I’m glad I did. The mechanic (Joe Buce) who worked on our car not only did a great job on what needed to be done (oil change and plugs) but found a front end issue. They texted me a short video showing the issue so I could be comfortable it was a legitimate safety concern. Then on top of that they managed to get the parts and Joe was able to get us on the road the same day! I couldn’t have asked for a better experience!