5 /5 Pamela Manaton: We had our electronic emergency brake lock on our new Ford truck and couldnt get it to release. We contacted Ford for roadside assistance and they dispatched Certified Service Center. The representative was very helpful in trying to get the brake to release, and when it wouldnt, we decided to have the vehicle towed to the dealer. Before the truck was loaded on the flatbed, the owner, Greg, arrived to take a look at the truck as well. Together, they were able to release the brake and we didnt need the tow. Were very grateful for their professionalism and quick response to us while we were stranded at night. We would highly recommend them to anyone.
UPDATE: We had our other truck break down and had to have it towed to the dealership. We called Certified and they had a truck there in 30 minutes. The driver was quick to load the truck on the flatbed and extremely polite. We followed him to the dealership. He was a very professional driver. We highly recommend Certified for any of your service needs.