Complete Automotive and Tire - St. Augustine (FL)

1 /5 Anna Malone: After my car was towed here following an accident, I discovered all of my personal belongings had been stolen from the vehicle by the driver of the tow truck. The front desk employee promised to follow up but never did, despite multiple attempts to contact her. Two weeks later, I was told my car had been sold at auction without any notice. When I asked to speak with a supervisor, I was denied access to any further information. I am pursuing legal action due to the theft and mishandling of my property. This business needs to be shut down.

5 /5 Rick & Karen Harris: Outstanding service! My tire was completely blown. The gentleman USAA sent today using my Roadside Assistance went above and beyond. Offered to Zelle a tip and he said just to pray for him. That I will definitely do and pray there is more kindness out there just like you! Thank you!

5 /5 Steve Roush: I understand that waiting on the side of the road is frustrating. I had a different situation that was handled well. My 62 year old Jaguar CLE needed to be taken to a repair facility 30 miles away. It was in my garage without starting and I couldn’t figure it out. The company sent out Nelson with a flatbed truck to take the car to Daytona Beach. He arrived in a couple hours, was meticulous is loading this very immaculate collector car, and was both courteous and professional. I received a call from the repair shop in about 45 minutes saying they had received it. I didn’t need to accompany them to the shop. It was a smooth operation, he took photos after loading, and was well aware of what he was transporting. I will use Complete Auto & Recovery of St.Augustine if I ever need a similar service performed. Fully a 5 star experience!!

1 /5 Krissy James: After my husbands truck was towed his wallet was in it. And within days all our cards had fraud on them. The cards were still in truck. So someone named Marquita King tried to cash app our card. They would not let us get our vehicle out until Monday. Was told it was 487 on Sat and come Monday it was 690 to get it out. Scam all the way. Someone working there is stealing peoples info. Police have been called but they do have a contract with them so…

1 /5 Jenna Bushner: Worst driving! Driver was all over the place and running people off the road! Speeding and no regard driving a company vehicle that had their name on it!! Pretty great for business if you ask me, even if you cant get ahold of anyone or leave a message because the voice-mail is full. Glad its not my company! And def wont be calling if I need a tow truck!