1 /5 Stephen Mc: My mother-in-law recently visited Crestview Tire and Wheels, trusting that she would receive honest and professional service. Unfortunately, that trust was misplaced.
She was told that her rotors were warped and engraved, and that her brake pads were completely worn, requiring immediate replacement. The shop provided a full quote for the supposed repairs, making it sound urgent and necessary.
What Crestview Tire and Wheels did not know is that her son-in-law and a trusted colleague both work on vehicles and have access to a home garage setup. After hearing her concerns, we took the time to inspect the vehicle ourselves. To our surprise, the rotors and pads were in excellent condition, appearing nearly new with no signs of warping or serious wear.
It’s incredibly upsetting that a shop would try to take advantage of an elderly woman, especially knowing she might not be familiar with the recent maintenance history. It seems like the staff assumed she wouldn’t question the diagnosis and saw an opportunity to upsell unnecessary repairs.
We still have the paperwork showing the quote and the alleged condition ratings of the parts. These assessments were clearly inaccurate and misleading.
As people who take pride in doing things the right way, it’s frustrating to see businesses like this give honest repair work a bad name. This is not how customers should be treated. Exploiting someone’s lack of knowledge—especially someone elderly—is unethical and unacceptable.
Please be cautious and consider getting a second opinion before authorizing any repairs at this shop. I encourage all strangers, friends and family, to always get a second or more opinion.
