1 /5 7 Crazy Brogans: If youre considering Dr. Derek Paul, MD, for anorectal surgical care, I strongly urge you to look elsewhere. While I cannot speak to Dr. Paul’s personal competence as a physician, the unprofessional and rude behavior I encountered when calling his office raises serious concerns about this practice as a whole.
I called to inquire whether Dr. Paul performs surgeries for a range of anorectal conditions, such as:
Hemorrhoids
Rectal cancer
Anal fissure
Anal abscess
Anal cancer
Anal stenosis
Rectal prolapse
Pilonidal disease
Rectocele
Ulcerative colitis
These are all conditions listed on his website as being within his expertise, with corresponding surgical procedures tailored to each. However, the person who answered the phone rudely and definitively stated that he does not perform these surgeries. This response directly contradicts the information provided on his website and left me questioning the reliability and professionalism of this practice.
We specifically chose our insurance policy based on Dr. Paul’s supposed expertise in these areas. To be met with hostility and what seems to be misinformation from the office staff was not only frustrating but also disheartening. It speaks volumes about the organization and oversight within this practice. A simple phone inquiry was mishandled so poorly that it completely eroded my trust in this office.
I believe the person who answered the phone is in the wrong role. If they cannot communicate respectfully and accurately about basic services, it reflects poorly on the entire practice. It also leads me to question the level of care and attention to detail patients might receive once under their care. For something as critical as surgery, trust and confidence in the medical team are paramount, and this practice has failed to meet even the most basic expectations.
While I cannot judge Dr. Paul’s surgical skills, I am grateful that the rude phone interaction occurred before proceeding any further. It served as a red flag, signaling deeper systemic issues. I would not feel comfortable entrusting my wife’s health—or anyone’s health—to a practice that cannot even manage accurate communication about its services.
I encourage potential patients to think carefully before choosing this practice. The lack of professionalism, clarity, and courtesy I experienced does not inspire confidence, and I would suggest seeking care elsewhere.