Digestive Disease Associates - Gainesville (FL)

2 /5 megan pelley: Im only given 2 stars because the Doctors and NP are great!! The staff doesnt care about patients needs. The office manger needs more training when it comes to how she speaks to people or helping them! Its been well over 2 months and I still cant get the medicine I need unless I get samples.

5 /5 Tabring Lee: Danielle was very polite and Assistive. She welcomed us with a smile and made check in smooth. She also checked me out with the same positive attitude. She’s an example of excellence in customer service!

1 /5 rebeccak: Good people when you are there BUT afterwards…. I did my 2 tests outside at hospital and never heard from them again, I’ve called and left many messages., sat on hold for over 30 minutes waiting for the supervisor, to No avail! A NP did call saying the tests have not been reviewed and they would call me, that was over 3 weeks ago! I finally got through to a real person in medical records, and she mailed me the results which I received in 48 hours! Imagine that! I’m not sure what’s going on there but I’ve had enough! Been a patient for almost 17 years! I’m appalled at lack of follow through! No excuses! Going elsewhere!

2 /5 Savannah Mills: Some staff do not call you back after promising they will. Won’t return voicemail messages for days, if ever. Kept calling until I finally got through. Give a million excuses and then try to blame you and call you a liar. Say “oh God” when you try to explain how you are not being untruthful. Atrocious communication, poor professionalism, and have no drive to ensure patients feel heard and treated well. The Dr. I have now is nice, and my prior Dr. and his assistant were good. That’s why it is not a one. Dealing with some of the OTHER members of staff is a headache and a half. Not fair to patients in pain and needing medication to constantly be ignored.

5 /5 John Hildebrant: I had a routine, outpatient procedure done recently. All the staff, including, Dr. Collins, were very friendly and made the experience very comfortable. Also, they called back the two times I called before my procedure to ask questions. Additionally, they called the next day to check on my well-being.