1 /5 The Clarksons: More on this later. In 2 years the care Dr J has provided is great. Just don’t expect to EVER get a referral or prescription. Again this has been ongoing for over 2 years. The below are just a couple of examples of what I am speaking about.
September 23 we took a trip to Alaska. I got really bad COVID. I called the office, left messages, expressed urgency, and repeated this numerous times.
I used their portal to report the same asking for Paxlovid, relaying where we would be, and giving two phone numbers to reach me. Never responded. Thought I would die.
January of this year I was about out of medication for gout. Over the course of 2 weeks between Publix and I we contacted them over a dozen times. Nothing. Finally after being told I could go pick it up, and not being so, I got a message from an admin that said “I sent it”
The next day I went and got it.
This week I needed another RX. Called it in to Publix. Checked the next day NOTHING. Called the doctor. They sent a note to the medical team. Today nothing. I called Jiandani again. The lady was great. Said she would send it with urgency.
I called and complained to TMH. They got on it. The RX got sent in. I got an unbelievable response from Mary Dixon in the docs admin group.
“First, we have not received an electronic request of any sort from Publix about your Doxepin. Secondly, according to our records, you shouldnt need a refill until March 11, 2025….”
How does that help and what am I supposed to do about it. That is between the doctor and Publix. I literal can do nothing about that. Might have made her feel good but come on.
Tomorrow will be an interesting day.
Again care is great. Admin is beyond awful.
