1 /5 Connie Maldonado: We had an extremely disappointing and distressing experience with Family Dentistry of Forest Hill and Dr. Michelle Kuznia. We paid $12,000 for a bone-in denture procedure for my husband — a service that was clearly not provided. Despite being told the bone in had been placed, it is evident they were never installed, yet the office insists the procedure was completed.
Since the procedure, my husband Jose has not been seen by Dr. Kuznia at all, only by dental assistants who perform minimal checks and continue to insist that everything is fine — despite obvious complications. The dentures provided are poorly fitted, loose, and painful, making it nearly impossible for him to eat. He is still experiencing significant swelling after 11 days, and his overall health is deteriorating due to his inability to eat properly.
When I visited the office personally to seek answers, the staff confused my husband’s chart with another patient’s, and insisted his treatment was “complete.” This is not only unacceptable but deeply concerning. It appears there is a lack of oversight, communication, and accountability within this practice.
We feel deceived and abandoned by this office after entrusting them with my husband’s care. Given the severity of the situation — both financially and medically — I cannot in good conscience recommend this practice to anyone seeking reliable or ethical dental treatment.
