Great Expressions Dental Centers - Pasadena - St. Petersburg (FL)

1 /5 Ellie B: I had chosen this office because I have a history of terrible dental anxiety and had been recommended, however it was possibly one of the worst experiences i’ve ever had in a dental office and they didn’t even do any work. my appointment was scheduled at 3pm and they weren’t able to see me until 4pm due to issues with insurance. the receptionist originally told me i provided them the wrong type of insurance and then after some time contacting the insurance company they were able to get the profile created, after an hour. the hygienist was very kind considering the situation, although after the dentist had seen me and expressed I had multiple cavities to fill I shared that I had recently seen a dentist out of state in January and was only informed on one filling to which the dentist replied “he lied,” which I had felt was a very inappropriate response. after i had told him i had bad dental anxiety he replied “well how do you plan on getting these fillings done” offering no kindness and was very rude, this surprised me as i have had fillings done before elsewhere and the office will recommend ways to get through them without overbearing anxiety (i.e. gas, sedation, medication prior appointment). after I expressed I had no pain and wasn’t understanding where these numerous cavities had appeared from, he told me I could seek a second opinion and walked out of the room.

5 /5 Brenda Lutrzykowski: A great experience. Everything was explained in detail what they found after xrays and a treatment plan. It was up to us to decide what we wanted to do and when. Everyone was very friendly and professional even though they were very busy! Thank you

5 /5 Emily Moore: The best dental experience I’ve had! They have always been so sweet and understanding every time i go, they continue to be very efficient and always keep me updated on my insurance and dental work. The two front desk lady’s are always kind and helpful when trying to schedule my next appointment. I’ve seen them go the extra mile for every patient and actually started to look forward to going which I thought was never possible!

1 /5 Gd Koelling: These people are not very upfront with you, do not communicate within their own office and live to add more charges on after they get you in their chair. I went in for a root canal, ended up having to have a second tooth done, which I went ahead and approved. However, they did not let the people know when they were making a treatment plan for me that I had the second tooth that needed a crown. So when they quoted it, they only quoted it for one. Fast-forward to today, I go in to get my crown put on, which they’re not putting the crown on they just took an impression to get the crown made, not one person in front of me knew that I had my other tooth in front of it Fixed. I had to tell them about it!! Even though the x-ray was sitting on a screen right in front of all of our faces, the dentist, the hygienist, and the lady who did the root canal all dropped the ball. Then they sent the billing lady in to be the cutman and tell me that I needed to pay more money even though they screwed up. It’s like going to a car dealership wanting to get your tires changed, the mechanic decides to drain the oil, then decides to go ahead do an oil change, and then charge you for it. I’ll go in for my crown fitting, but I will never be back after that. Unless of course they want to be honest about their screw up and take care if it as a good business would. But, so far honesty hasn’t been their strong suit. they sure did apologize to me when I was leaving. Easier to ask forgiveness than it is permission, right? They lost two customers today.

5 /5 Janet Agonito: I was very pleased with the care I received for the dental work I had done. The staff was very professional and courteous during my visit. I was able to get more than one procedure done at that time, which was convenient since I have a busy schedule. I would highly recommend this office to anyone.