Hallmark Dental - Kissimmee (FL)

1 /5 Family Rodriguez: I had been a patient here for some time. I moved away from the area but I still would make the drive to go here because I liked the dentist, the dental assistants, and hygienists. They all did a great job when I would go. However, I recently had pain in my gum area near a tooth and I called for an appointment. I was very disappointed when I was told that they couldn’t see me because they no longer accepted my insurance. I asked when did this change occur, I was told 2 weeks ago. I would think that being a patient here and having then even create a dental plan to be followed up, I would have received some type of notification letting me know they no longer accepted my insurance. The professional and courteous thing to do would’ve been to notify patients by email, mail, or a text message. Yet, they did none of these. Instead they said “sorry we can’t see you” and it was during the end of the year (holidays) which made it harder to find a dentist and change it with my insurance. Thankfully, I found a dentist who would see me. I’m done with this office and I wouldn’t recommend it to anyone. If that’s how they treat established patients don’t expect better treatment as a new one.

5 /5 Millie B: Ive never had to wait long. If necessary, they offer you a payment plan (card). Dr. Figueroa is excellent, very thorough, answers any questions I may have. The staff is friendly and helpful. I would recommend Hallmark Dental to anyone.

1 /5 S: I had a very bad experience with this place. First of all they cancel your appointment if you don’t pay beforehand which is absolutely ridiculous, could be only as much as $20 and they will cancel it if they don’t have the money before hand smh. Also I had an issue with the work they did and they were not willing to fix it without charging me. Anywhere else would have fixed it because it was their fault. I should call the dentistry board on them for charging me for something like that. Completely unprofessional and unfair!

1 /5 S Mar: I really liked this place until i had them do a veneer which cost me $1500 only for it to fall off less than four months later and I went back thinking they would cement it on for me for free since it had only been less than four months and they charged me $85. I was very disappointed. This was their responsibility to fix. It should not have fallen off within four months. This is very unprofessional and I will be finding a new dentist.

4 /5 Edelmira Santiago: Very nice place to take care of your teeth. Dr Smith was very professional, and i liked her service very much. I will recommend this place to my family and friends.