1 /5 GENEVIEVE HURTADO: I called on July 30 to schedule an annual exam. I was a patient previously, but due to time lapse since my last appointment they said I would be considered a "new patient" which is fine. They scheduled my appointment for 10/23. My husband was laid off from his job in July and our medical coverage ends on 10/31. I explained that to them and called again on September 3 to see if I could try to get in sooner if there were any cancellations. I was told that since the appointment was only for an annual exam and nothing "urgent" I would have to wait.
Yesterday, 10/17/24, I received a phone call that they need to reschedule my appointment because the person I am supposed to see will be doing deliveries at the hospital that day. I again explained my insurance situation and was told that they would try to see if there was anything available before 10/31 and would call me back.
Since I never received a call back yesterday, I called again this morning 10/18/24 and was told that they have no openings at all for the rest of the month. So now I am scrambling to find another provider who will see me before our insurance expires. If I could give zero stars I would for just a complete lack of professionalism, empathy, and understanding all around.