3 /5 Corey Determan: The staff here are (mostly, there are a few whose bedside manner could use a little adjustment) generally pleasant. Seems like most dentists these days will wait about a year then start claiming you need a deep cleaning, only for you to switch dentists and find out that your pockets are fine. My last dentist warned me of this scam so I trusted him and only left him when new insurance meant he was out of network. Thats why, after a few years of "testing" dentists we landed on Hidden Hills. Its been a few years now and they still havent sprung this scam on us, so we stay.
That said, I have a firm rule about not paying for attitude. Dental expenses can be high as it is, Im not suffering rudeness on top of it. Whether its the hygienist who thinks she knows more than the dentist and 40+ years of hygienists who came before her or the doctors who get offended when you remind them of their own words from the last visit, the staff could use a customer service boot camp.
After having to cancel and reschedule an appointment, I was placed with a hygienist that was not my usual. One visit with her and you would think I have never been to a dentist before and never leared how to brush my teeth. She had comments for things that not only were never raised in my 48 years of visiting dentists, but even commented on things in direct opposition to what my previous dentist advised me. When I mention that no one else has had these concerns before, she just quips "different points of view." She then proceeds to jam her fingers down your throat, pushing your head all over the place, only to yell at you to keep your head still.
Then theres the doctors. They spot what they think is the beginnings of a cavity in my daughters mouth but say its pretty minimal and doesnt need to be addressed yet so "lets just watch it." Fast forward to the next visit and they come out with "theres been no change, so lets fill it." WTAF?! If it was ok to let be 6 months ago and there was no change, why am I now being asked to pay for a filling? Of course, when I ask this, the doctor gets all pissy (because we all know theyre gods not to be second guessed).
Like I said, theyre ok for your regular visits if you are like me and dont usually have issues with your teeth. However, if you are prone to problems, I cant say that I 100% trust these guys to be upfront with you. The doctors seem to celebrating a lot of life moments around there lately (theyre all related) and Im convinced when their bills come due, cavities suddenly need to be filled that didnt before and their poor bedside manner isnt instilling trust and confidence to think otherwise. They need to earn that back.
