Keys Auto Center North - Key West (FL)

5 /5 Niveen F. Elwerr: Ive always had positive experiences here. Everyone is very helpful. Sales team are super friendly (thank you Fernando) Chad is my service advisor, and he is very knowledgeable and professional. Im grateful for all your help

5 /5 jeremy tetrault: I can’t say enough great things about Keys Auto Center — this place is a total game-changer when it comes to car buying and service. From the moment I walked in, the experience was seamless, professional, and actually enjoyable (yes, enjoyable at a car dealership!). Lee Holt was incredibly knowledgeable and made sure I felt confident every step of the way. Stephen Bender brought a level of integrity and friendliness that’s rare in the industry — I could tell he genuinely cared about finding the right fit for me. Michael Pantalone handled everything with precision and professionalism, making the process smooth from financing to paperwork. And Anthony Lazarus? Absolute legend — he went above and beyond to ensure I was completely satisfied and even followed up afterward to make sure everything was perfect. This team doesn’t just sell cars — they build relationships. If you’re looking for quality vehicles, unmatched service, and a crew that truly has your back, Keys Auto Center is the only place to go. Thank you, Lee, Stephen, Michael, and Anthony — you’ve got a customer for life.

1 /5 Yoel Avila: The biggest disappointment I have with a dealer is this one in Key West. After a week, they managed to find something simple, and because I had already explained it several times, they dont listen to the customer, and when it comes to trying to raise issues they dont have, I suggest they be more professional. Thanks to Caridad, whose immense patience allowed me to get someone to listen to me.

5 /5 Dion Watson: I have a newer Truck and the service transmission message and engine light came on. I bought the truck in Homestead and have used them for my service. They were 3 weeks out and told me not to drive the truck. I called Keys Auto Center, who got me an appointment in 2 days and promise of a loaner. I havent used them since they were Niles because it was always a challenge. I spoke with Hanna who was super knowledgeable and made every effort to help me. I will use them from now on. I am certainly impressed!

1 /5 George 305: I had a very disappointing experience with Key West Auto Center. I dropped my car off on January 13, 2025, and picked it up on April 14. Unfortunately, the two issues I initially brought the car in for were still unresolved when I got it back. To add to my frustration, I noticed that the sunshades on the sunroof were open when I picked up the car, which seemed odd. Upon getting home, I tried to close them and discovered one was loose and wouldn’t operate properly—it just hung there. When I checked the mileage upon picking up my car, I noticed it was significantly higher than I remembered. I reviewed the service order and saw that it had been rewritten in March, with the mileage entered on that date. The difference in mileage between March and April 14 was 30 miles, which is excessive for a vehicle with transmission issues that shouldn’t have been driven much, especially on Key West—a small island measuring just 1 mile by 2 miles. I can’t even imagine how many miles were put on my vehicle since I originally dropped it off in January. I did speak with their new service director, who was brought in to resolve ongoing issues. He escalated my vehicle repairs and assured me on April 9 that I would have my car back within 48 hours, which should have been Friday, April 11. However, I ultimately received it back on Monday, April 14. Even under this new director, it seems that not much has changed, as they rushed to return my car without properly verifying the repairs. Fed up with the lack of proper service, I took my car to another dealer in town, which is part of the same company but has a staff I trust. They are currently reviewing the car to address the ongoing issues. I was informed that there are numerous error codes stored in the system that were never cleared after the previous repairs, which might be contributing to the transmission problems I’m still experiencing. Overall, my experience with Key West Auto Center has been incredibly frustrating, and I would not recommend their services or purchasing a car from them, as you’d likely have to take it there for service.