1 /5 Rick Kielbasa: I waited to post this review to give some time for AG 98/Lehman to reach out to me, but they have remained silent. I have always appreciated honesty and then my loyalty will be returned. I have used this business for over 35 years and the service and attitude of one employee, Jack, was so bad that I will never go back. I had new shackles put on my 40 ft. camper and the following week had new hubs installed. BOTH times the technician failed to put grease in the parts. This was discovered two weeks later when I had new tires put on at another shop. Two technicians at this second shop observed that no grease was used and one of the hubs didnt even have the grease fitting installed. I had to get the shackles replaced because they showed wear. The technician who discovered this problem asked where I had this done. I did not tell them since I thought that AG 98 was honest and willing to rectify their mistake. They said this was shoddy workman-ship and potentially dangerous. I went to AG 98 and talked to Jack to inform him of what happened. He immediately got defensive and asked if I took pictures. I told him that two technicians actually saw the problem and pointed it out to me. Jack said he saw his guy put grease into the parts which was impossible with at least one of the hubs because of the absence of a grease fitting. All the hubs were dry. I had to order new parts a second time and pay for labor costing near $400.00. When I first talked to Jack about this problem I only expected some understanding. Everyone makes mistakes but Jacks reaction was not a mistake. It was denial, rudeness and disrespect that cost him a customer who had been loyal for over 35 years.
There are a lot of good people who work for Lehman. Buster was one of the best and my friend. Heather, Bobbi, and Pete have always been respectful and extremely helpful during the past years. Thank you.
