5 /5 NS: My nervousness as I walked into the facility dissipated as I handed my paperwork to Heather who warmly welcomed me at the front desk. The waiting area was calming and it was only minutes before I was escorted back. Every person who I interacted with throughout my two hours there was pleasant, efficient and caring, and I could not have felt more comfortable. The cup of coffee given to me once my procedure was finished was a nice touch. I want to recognize each of those professionals and apologize if I inadvertently miss naming anyone: Heather, Tina, Rita, Karen, Celine, Lindsay, Shelly, and of course Dr. Pramod Joseph. And thank you Lindsay for your call the following morning to make sure that I was doing well.