Lous Total - Fort Myers (FL)

1 /5 Jennifer hamel: Unfortunately after spending 7,000 on my fiances 2005 ford 250 truck , its worse than when we took it here. The truck is just sitting un drivable. The shops mechanics totally messed this up.i guess from what we were told a kid was fired or walked out while working on the truck to begin with. Another mechanic there told us that it was full of oil and not cleaned. The turbo wasnt put back right. Wires left unplugged, wires cut. Not sure why somone would sabotage it. The truck bucked as soon as we took it home , was told to keep running it . Lou was great with allowing is to pay over time, but not good with fixing it or knowing himself what to do with the deisil truck. Made a huge mistake taking it there

5 /5 Ernesto Rijavec: Solid experience at Lous Total Car Care! I brought my daughters college ride for some needed service and was delighted with service, price, parts availability, and final result. Rachel was very helpful at front desk, and so were the techs in the shop. Everyone was fully transparent. Less than a week later, my son brought his truck and received similar awesome service. I prefer to work locally if possible. Lou and his team make it easy to come back. See yall soon!

5 /5 Matt Summers: Lou is incredible! Extremely knowledgeable and helpful. Has a great team and does great work. Having a master mechanic to trust with my classic Corvette gives me so much confidence that my investment in top-flight American Muscle will not go up waste. He works on all cars, but his knowledge of the classics is unrivaled in Southwest Florida. Thanks Lou!

1 /5 Brandy D: UPDATE: Be very cautious bringing your vehicle here. I’ve now brought two of my trucks to their new location and was disappointed both times. First, I dropped off my 2021 F250 due to steering issues—it was pulling hard to one side. I was told the whole front end needed to be rebuilt. They had the truck for two weeks. Within two days of getting it back, the steering wheel was crooked, the check engine light returned, and I had to bring it back. That second visit lasted another week and a half. When I finally stopped in for an update, I was told “Lou was supposed to call you”—but I never heard from him. Meanwhile, I brought in my second truck for tires and an oil change before a road trip. They said it would be ready Friday. When I came to drop it off and pick up the Ford, the interior reeked. I asked the front desk, and she laughed while showing me a video of a dead rat that had gotten smashed in my door. Again, “Lou was supposed to clean it.” Again, no call. I had to scrub the smell out myself before driving 2 hours. On top of that, the original issue with the F250 wasn’t resolved—it still shakes, and the steering wheel remains off-center. They also charge a credit card service fee without notice. On a $6,000 invoice, I was hit with a $200 fee. That should’ve been clearly communicated. Every step of this process was slow, frustrating, and full of dropped communication. Lou never returns calls, and I had to repeatedly show up in person just to get updates. When I finally called again, I was told my truck had “been done for days.” Bottom line: the service is unreliable, communication is poor, and quality control is lacking. Take your vehicle elsewhere unless you want more problems than you started with. 2021: They care about their customers and they don’t try to take your money. Littler slower than expected but issues were corrected.