1 /5 Erin Summers: On 03/06/2025, I made an apt online for the Jensen Beach location. I did this at 11:30 am. I had an hour wait. Ten minutes into my wait time I received a text message in all capital letters telling me to ignore all text and email communication and not to leave my house until I received a verbal phone call. At 2:15, after being pushed back and pushed back I decided to call the office and see if there was anything I could do to be seen sooner. Joyce answered the phone. When I told her who I was she interrupted me and said “yes I know. I told you to ignore all text messages and wait for my call.” Very rudely. Then I asked if it would be better if I was a walk in customer, if maybe I would be able to be seen sooner. She said “oh so you can be clear at the very back of the line? Even further back than you are right now? Is that what you want to do?” When I told her I didn’t see the point in having made an appointment she continued to say “I really shouldn’t have to explain this to you..” when she was telling me how their system worked.. during the entire phone call, I tried to remain calm, and decided that I didn’t want to be treated in person by a facility that could treat me so poorly over the phone. I politely asked if she could just cancel my appointment and she said “oh!! I’d love to!!” And hung up on me. I have never been treated so poorly by a health care facility. It’s been 24 hours and I’m still in completely disbelief that this even happened. I’m not sure how this Joyce is still employed here but I sure hope this company reassess their “customer service” team. I will never even attempt to have an appointment at this location again.
