2 /5 Cj: Hi, to preface this review I want to say the ladies taking care of me were nice and in no way am I trying to discredit them personally. I did not want to be rude speaking up about how awful the outcome of my hair was as soon as I saw it, although it was clear I was trying not to tear up. I could see on the employees face they knew they should have been more careful with my hair. Before photos were taken afters were not. $1000+ was paid. I came in with black box dyed hair that had been lightened to ginger 2 months prior. My request was to go lighter from ginger to blonde. Knowing what I know now, to put more bleach on recently bleached hair is absurd. I explained my hair history to them in depth in my consultation. I understand the difficult request, but I had no knowledge about the risks. I came to a professional salon, to people who ARE educated. It is your responsibility to turn down certain requests, be realistic about the outcomes, and care about the integrity of the clients hair. For the price and marketing of this salon I did not expect it to be an "in and out" type of service. I understood bleach would cause some damage, but this is beyond. I believe they were short staffed, it was kind of impersonal and I was left alone alot. I had no color correcting, no test strands, I sat down and they put straight bleach on my head and left it for 40 minutes while attending other clients. After, I had it washed out and I could literally feel the weight of my long ! :) hair falling into the sink. I told them I did not want a trim beyond 4 inches, or nothing at all, if possible prior. They put a toner and a mask in, blow dried it and cut even more off to blend the broken pieces. They said it, "matched my personality" and sent me on my way. The photos im sharing dont do the justice of how broken my hair is now. Its been this way since I left your salon, ive been doing non stop care for it. I brush it lightly and it doesnt fall off in one, it snaps in half. It is incredibly dry and thin. The difference in lengths and split ends is going to make growing it out extremely tedious. Im just very upset guys.. I came to you for a confidence boost during a rough time. Ive been toughing it out waiting to spend more money on extensions and now that I have them it doesnt mask the damage. Its upsetting. To whoevers reading this for expectations - just because a salon looks good on paper does not mean you should put your full trust in them. Be vigilant about your hair, ask questions, ask what theyre doing, read the room. Again, not attacking my stylist personally, just please care about the integrity of the hair over hopeful results. Communication and test strands go a long way.
