2 /5 Clara Bear: I called and specifically, explicitly asked if they had a curl specialist. On the phone, I clarified I was looking to learn about my hair (maintaining patterns, protein, routines were mentioned by name) and would be willing to pay extra for a consultation and cut. They assured me a stylist would be very knowledgeable and I would be in good hands. Great!
The haircut was okay, the people were very friendly and made me feel nice, and the atmosphere was very chic and industrial/boho. However. She couldnt tell me anything about my hair type. "Protein" was a buzzword; she could not explain WHY my hair needed it, how much, etc. Im gullible and bought all the products the stylist recommend. I was very happy with a few products, but when I used the hair mask, my already bleach damage hair--the whole reason I was asking for the mask--got overproteinized! The EXACT THING I asked about to avoid!
My hair was breaking putting on a t shirt when it dried. I called, and they wouldnt give me any advice except to come in (i couldnt until the next day). I managed to call around and get some advice on how to SAVE MY HAIR. I still went the next day.
I went in the next day and she really ARGUED with me. Maam. My hair DID NOT look "great." No matter how many times you told me it looked "great," "fine," or whatever other qualifier. This was NOT the "dryness I was worried about before." My hair never looked WORSE. The least you could do was acknowledge that and fix it without embarrassing me further!
I had to argue to get a treatment, then they charged me to fix THEIR MISTAKE, and had the audacity to ASK FOR A TIP. They offered me store credit for the mask instead of a refund--like Ill EVER be back.
Do yourself a favor. If you have curly or problematic hair, avoid this place. They have a great vibe for people with simple requests. The girl with the amazing colored hair is the reason I am giving two stars instead of one because she was so sweet and makes me think there is talent and knowledge there.
