1 /5 Jen: I felt very conflicted on whether to post this review, but the last several times I’ve been into Nail Time it has been a very different experience than the ones prior.
My daughter and I have been getting our nails done there for the past few years. We don’t have a specific technician as we’ve been pleased with them all, and Jenny seems to always have a wait. We even celebrated my daughter’s birthday last year with a group of her friends getting pedicures there and it was great, but today’s experience was enough to not return.
I got my usual gel hot stone pedicure and gel manicure. I’ve noticed the last few times, that one person will start the pedicure and then at the very end, when only the nails need to be painted, another person will come over to complete. The second lady, the finisher if you will, painted all over my toes and then proceeded to clip the excess paint off instead of taking a paint brush and clean them off. This second lady started on my gel manicure. She cut my nails too short, and when I noted they were too short after the first few, she told me that they were uneven and needed to fix. During the manicure she spilled nail polish remover all over the station. She painted my nails fairly quickly, never took the time to clean up with a smaller paint style brush around the cuticles. I asked her to fix multiple nails at least two times, one at least three times, before I realized it was not going to get better. She told me that she couldn’t fix bc my nails were too small (which I told her she was cutting too short), and that my fingers were too dry and she couldn’t do better. I just wanted her to finish. I paid and she asked if I had cash for tip, which I provided for the very first person who did 90% of the gel pedicure. I paid and left with no intention of returning. After reading some of these reviews and the Google ones, I’m glad I didn’t waste more time in trying to get it fixed. I came home and every nail was easily peeled up in one stroke. I’ve never had this technician before but I hope that no one else has the same experience as me.
