Will Farrell: I unfortunately use call your urgent care two times in the past year. My first experience was December 2023. I had insurance and I was forced to self-pay and it took me four months to get my money back from them. I unfortunately had to use them again in May 20 24 and again was forced to co-pay, even though I had insurance that they accepted. We are now in October 20 24 and I’m still waiting for my money back. They bill my insurance company and kept the insurance companies money as well as mine. I’ve contacted their customer service at least a dozen times and I’m continually being told that it’s in process . The care at Collier urgent care was satisfactory, but their back office and billing needs a lot of improvement.
Deborah Ramos: My husband is under the care of Dr Ralph Rodriguez and we are so thankful for his care, professionalism and high standard of care. His office staff is also highly professional in handling calls, questions and expediting what is needed. In my opinion, this doctor and his office staff should train the local medical offices around here.
Nancy A Turner: Dr. Steven Bello has been treating me for several years. His office is run efficiently and the staff is polite and competent. Dr. Bello enters the room for each office visit with a warm handshake and he takes as much time as I need to address the issue. He is persistent about working to find a remedy if one approach is not working. He is thoughtful and has a great depth of knowledge. I trust his expertise and I appreciate his sincere care for his patients.
Ben J. Santosuosso: Dr. Chu is an excellent doctor. She takes her time and listens to you. She explain things to you.
She takes a real interest in her patients. I feel very fortunate to have her as my primary physician.
Brenda Desrocher: I walk in and the girl at the front desk is eating chips and seemed upset that I was there.
I had a fine experience with the nurse practitioner and was quickly diagnosed and sent on my way. I went to check out and had to wait while the girl at the desk was eating her bagel and had no time for me.
I get a call from the pharmacy that the prescription I needed was out of stock. It was my antibiotic and I needed it right away. I called the urgent care center to see if they could help find another pharmacy and they seemed upset that I would bother them with this. She couldn’t keep calling in prescription for me.
Hopefully everyone was just having a bad day and they don’t always act this way.
Alice Gallahue: I have been a patient of Dr Tunkle since I became a snowbird almost 20 years ago. She has always treated me with kindness and will sit and listen and answer any questions I have. I would highly recommend her.
