Pensacola Pediatrics - Cordova - Pensacola (FL)

1 /5 Bojana Decker: I don’t like to write bad reviews and it’s funny when people write “oh dont read the bad reviews” but the bad reviews are as important as the good reviews. And when you read a bad review that means that something happened to that person and it’s important and people should say something about it. I understand that everyone loves this office but trust me they are not what everyone says they are “the best”. I just called to make a same day appointment for my son and they told me both of my kids have been discharged from this office because they haven’t been going to appointments. But we have been patients for only few months. Someone obviously doesn’t know how to do their job. And on top of that the nurse on the phone HUNG UP (I mean how rude is that) on me because I wanted more explanation to why my kids don’t have a doctor anymore. And when I called back they told me it was a misunderstanding and it was a mistake because again someone doesn’t know how to do their job. So, no I would not recommend this place to anyone because this is not the first time something like this happened. Few months ago when I switched my kids to this office my son was sick and I called for same day appointment and they told me they can’t see him because the paperwork for new patients is a lot so they didn’t have the time for that. So maybe this will make you rethink if you want to read the bad reviews or not. And find yourself another place for your precious kids. I will not go back to this office even if they are last in town.

5 /5 Eva Barclay: Friendly and very helpful . Understanding staff and Drs. My kids see Dr Andrews she is great and answer any questions i have they are the best and I would highly recommend them to any of my friends that have kids .

4 /5 Tara Campbell: The staff is nice and professional. Dr. Ewert is good with my baby and takes the time to address any concerns in a straightforward manner and is very informative. I would like to see more tech utilization of their portal. The profile set ups are odd and its useful features arent used/enabled. The messaging function, document/photo uploads arent enabled. It would be beneficial to have the option to contact the office through messaging or to upload patient image references for problem visits.

5 /5 Travis Dudley: Without a doubt the best pediatrician we have ever seen. Our youngest son has had some issues early on and the staff has been incredibly accommodating and helpful. Dr. Freeman has been amazing. She will advocate for your children to the fullest extent possible. Not sure where we would be without the help of her and her staff. Cant recommend this office enough!

1 /5 Mindy A.: SUMMARY: Our actual doctor is great. The management of the office is TERRIBLE. If you need referrals, plan to call daily to make sure things are moving along and have been submitted properly. Be prepared to wait a long time in the lobby for every visit. Be prepared to collect all of your childs medical history from previous offices and bring it to them. They wont worry about requesting records for you. If you have other options, choose one of those. DETAILS: Weve been patients for 2.5 years now and we have 3 kids, so weve been to this office quite a few times. Dr. Freeman is FABULOUS. If I didnt REALLY like her, and we werent moving soon, I would DEFINITELY switch to a different practice. Scheduling visits- Theyre booked pretty far out, and weve had 6 appointments cancelled on us (3 of the appointments I had scheduled 4 months ahead of time, and 3 appointments had been scheduled 3 weeks prior). So dont count on getting your scheduled appointment time. Wait time at the visit - Every time weve been to the office for a scheduled appointment (weve been on time), we wait in the lobby between 20-50 minutes. Doesnt matter if we have an early morning appointment or an afternoon appointment. Be prepared to wait a while in the lobby or outside. Once you get into the patient room, expect to wait between 10-30 minutes. Bring something for your kid to play with. Referral follow through- non-existent. Weve had a number of referrals now that have taken FOREVER. In this most recent experience, we had an appointment on August 14. I called the referral coordinator the following week, and left a message (their recording says theyll get back to you within a business day). No response. I called again a week later and left a message. No response. Called a third time and finally spoke to someone who told me the referral was never submitted. So here we are, 28 days AFTER the appointment and were at the starting line. Very frustrating, especially when you need a referral to a specialist who already has a long line of patients. Phone calls - Ive waited on the phone for over 30 minutes before just to talk to someone at the front desk. New Patient Paperwork: When we moved here, we were active duty military, but we switched to the reserves shortly. This office told me they had to have my kids ENTIRE medical history to submit before we could schedule a new patient well check. Every other office weve ever been to has requested records for us after the new patient visit. This means I had to go to the military hospital, submit a records request (including getting our previous CA doctors office to send everything over), wait for it to be filled, go to the hospital to pick up a ream of papers and drive across town to hand the office the papers in order to SCHEDULE a well check for my kids (which was needed before we could start school). Ive never run into this kind of outrageous request prior to getting a new patient appointment. I was floored. Should have been my first clue to find a different pediatricians office.