The Best 12 MEDICAL SERVICES near Pensacola, FL (Part 3)

Kayla McNatt SSH has been such a blessing to our family. Three weeks of inpatient treatment and my dad, who couldn’t even hold his head up on his own, is walking and getting around now! The nursing staff, therapists, cafeteria staff, case managers, and everyone else have been absolutely amazing. They have all shown kindness, compassion, and care for my father in his greatest time of need. THANK YOU, will never be enough to show our gratitude.

Patricia Simich I recently was at Select for 3 weeks or more. The care was wonderful. I had a family member whose experience was not very good so I didnt want to go, but I was very pleasantly surprised. The staff was kind, caring and knowledgeable. They were very through in in their care at all points. They kept me informed of my progress and made sure I was working toward my goals. Thank you Select staff.

Bojana Decker I don’t like to write bad reviews and it’s funny when people write “oh dont read the bad reviews” but the bad reviews are as important as the good reviews. And when you read a bad review that means that something happened to that person and it’s important and people should say something about it. I understand that everyone loves this office but trust me they are not what everyone says they are “the best”. I just called to make a same day appointment for my son and they told me both of my kids have been discharged from this office because they haven’t been going to appointments. But we have been patients for only few months. Someone obviously doesn’t know how to do their job. And on top of that the nurse on the phone HUNG UP (I mean how rude is that) on me because I wanted more explanation to why my kids don’t have a doctor anymore. And when I called back they told me it was a misunderstanding and it was a mistake because again someone doesn’t know how to do their job. So, no I would not recommend this place to anyone because this is not the first time something like this happened. Few months ago when I switched my kids to this office my son was sick and I called for same day appointment and they told me they can’t see him because the paperwork for new patients is a lot so they didn’t have the time for that. So maybe this will make you rethink if you want to read the bad reviews or not. And find yourself another place for your precious kids. I will not go back to this office even if they are last in town.

Eva Barclay Friendly and very helpful . Understanding staff and Drs. My kids see Dr Andrews she is great and answer any questions i have they are the best and I would highly recommend them to any of my friends that have kids .

Sheila Haney My Dad was brought to West Florida ER after falling and hitting his head. He had just been released from Santa Rosa Medical 2 days before this happened. (left them a review as well). When he arrived at West Florida they did a MRI and determined he was okay. He had a black eye and had to have several staples put in his head, without anything to numb the pain. My Dad agreed to this but he is not in his right mind. I did explain to the guy helping (not sure if he was a nurse or a doctor) that my Dad had Progressive Supranuclear Palsy and that he falls all of the time and he has dementia. I told him about our attempt to get Santa Rosa Medical to get him into rehab so perhaps he could be transitioned to a nursing home faster, we have been trying the usual route with no luck. He said he could not help but would have case management come talk with us. We waited another 20-30 minutes and then we are told they would just call, they apparently could not be bothered to come speak to us in person and they never called either. Wasted our time for absolutely nothing. This was yesterday. I pleaded our case as strongly as I could. I told them they could call Pace fire dept and see they have been called numerous times to pick him up when he fell. My family has gone to pick him up as well. Its just him and my Mom, she is 80 and cannot walk 2 ft without getting out of breath and is not strong enough to get him up (he is a big man) His condition gives him insomnia and he is up and down all night, she cannot make him stay in his chair or bed or use his walker. He has been know to leave and wonder the neighborhood without her knowing. My Dad fell again @ 2:15 this morning, fortunately he did not hurt himself this time. I am documenting everything so if he does have a fatal fall, we will be able to tell lawyer of all our attempts to get help. They have good insurance and the hospitals are getting paid, not sure why they will not help. I know people who have had less falls and no injuries that were sent to ER and they did for them what they refused to do for us.

angel montano Traci G. in Radiology Registration; where you sign in for x-rays. I was experiencing challenges with Schedule PLUS, which, in turn, were having their own internal issues. After multiple phone calls from the radiology waiting room, Traci spoke with Jessica @ Schedule PLUS (also extremely helpful) and figured out how to get my Order so that I could have the x-ray taken. After , at least, an hour & a half, Traci was able to register me. The time spent thus far, and I had not even been far enough along used the clipboard (?) to sign in; after Tracis assistance, the entirety of the visit lasted 10 minutes (which was great!) If you check my armband time & x-ray times & you will see how efficiently they move, could not be more pleased with how the Staff treated, responded, assisted, generally cared. Did I mention that Traci was working constantly, on her additional duties, and still helped me everytime I interrupted her with questions, request for additional information, fax numbers, etc. It cannot be easy to be accessible to Everyone, aways, purely because Shes a person I can grab. I thank Traci G. This visit could have been much (Much) more challenging. Thank you, thank you Traci! (From a chronic patient who would rather not go to appointments,)

Larry Reeves New to the area - they were welcoming new patients - went to the appointment at 2:00 - 2:45 they finally called me back for my appointment. Was told the doctor was busy would be another 10 - 15 minutes Typical doctor - doing typical doctor stuff and not realizing other people in the world have things to do in their life. If you have extra time that you would like to waste sitting around - make an appointment here - if you actually have a life go some place else.

Vince Tillman Usually hate going to the doctors office, haven’t been in years. But needing to get some health issues addressed, this place was by far the best! Easy scheduling, short wait time and Val my nurse was the best healthcare professional Iv ever dealt with. Everything was easy and Val was so nice and knowledgeable! Will definitely be back! Thank you all for taking such good care of me!

Dan Burgemeister Getting the CT w/contrast appointment was very quick. Check in was easy, professional, and quick. Wait time was on time! Technician very respectful, professional, caring, concerned, good listener, knowledgeable and explained exactly what to expect. Results were processed quickly and provided back to me in a timely manner! Always excellent experiences with Ascension Sacred Heart Hospital! Highly recommend using.

Siara Mack I had my son there via c section. I went in very anxious about having a major surgery but the nurses were so amazing. My doctor Jeanne Eckert did a great job on my surgery. Everyone made this very difficult time for me go by wonderfully. Im very grateful for everyone that took care of me, especially my nurse Celine. She was so sweet and made everything better. Thanks again.

Rebecca Kidd Great staff and clean facility even if not located in the prettiest building. Rosa at the front desk was concise and polite when we called to schedule an appointment - And knew exactly what I was talking about when mentioning the immigration process. When we arrived for our appointment we were greeted quickly and waited hardly any time at all - MUCH less time than I am used to waiting for other local doctors!! Dr. Ho does have a strong accent as I’ve seen mentioned in other comments but that did not keep us from communicating well. He was also concise but thorough when providing information and asked multiple times to ensure we understood him. Cindy was a lot of fun and moves quickly so we almost didn’t notice we’d taken care of everything. In and out of the office within two hours and that included waiting, getting blood drawn, meeting with Dr. Ho, 2 shots, and payment. AND it was cheaper than it would have been at the other doctor we would have had to wait more than a month to see. Thanks Rosa, Cindy, and Dr. Ho for the great experience.

Lizett Herrera I want to share my bad experience in this place, sometimes we choose our career wrong in Study and to be a Doctor and nurse you must have ethics and have love for the patients, I do not speak English and the nurse in one of my visits got upset and had no patience with me, I am a sick person and I go to them because it was my primary doctor, I have many diseases including diabetes, any sick person should be given compassion, nobody wants to be in the hands of doctors, now this year I have a new insurance and I looked for a different Doctor after the mistreatment but they gave me an appointment for the new doctor in a month, I ran out of medications and since he was my primary doctor I went to him, so that he could renew for me for a month the medications that I cannot stop taking and he told me that I was not his patient and my new insurance is Florida Blue HMO that he takes that insurance and refused to give me the refill until the new doctor sees me, this means that without medication the consequences can be fatal, and I cannot go anywhere since I do not I know where I should go, I pay health insurance and at the pharmacy, unless the doctor orders it, they wont sell me my medications, that is, Im going to die because a doctor who until a few days ago was his patient didnt want to give me a refill and I asked for it only for a month, but I must make it clear that he didnt even say good morning to me and he didnt attend to me. I was attended to by a girl who is an office worker, very attentive, but the doctor and that nurse there dont even say good morning. Where is their professionalism and education???

Kelly Newlan I had an initial appointment with Dr. Williams PA-C. I felt she was not invested in what obstacles I am facing. The appointment was rushed through and she did not listen to my concerns and could not be bothered to even look at the medicines I brought to show her that I am taking to try to help my issues. She blew it off. Maybe because they were not prescribed and only vitamins, I’m not sure what the reasoning was. During the visit she let me know that the community of Pensacola has outgrown the services that they can provide and if I needed more time it could be wise for me to look outside my community for help. While this may be true, for someone like me who is desperate for help it was like a punch in the kidneys. That’s just my experience. I am sure she is a good person but as a doctor, I will not be back to see her again.

M Rentschler Thank you Charlotte, Cassandra & Dr. Henderson ~ What an awesome team! These individuals put the patient first and listen to the patient. They were interested in my emotional well being and never interrupted. Dr. Henderson came into the room smiling. He was very kind and compassionate. He practices face to face communication with eye contact and his communication was clear and concise. Communication is a fundamental clinical skill that providers still lack ... But not this team!

Jasmine Ramirez My labor experience was ok. The thing that bothered me the most was when it took 4 nurses and about 10-15 minutes for them to get my IV in my arm. I asked one of the older ladies - her name was Connie C. to try somewhere else and she made a snark remark “I can stick you in the boob”. Then she acted offended when I didn’t laugh. She also said my skin was too dark but luckily another nurse saw I was struggling and stepped in. She tried the other arm and got it right away. Then my baby went to the NICU and all of the nurses were wonderful except for one. It was hard for me to stay in the NICU for a long time so I would leave to Sleep and to get food. Without fail at the beginning of her shift, nurse Christina would call me and tell me to come in because my baby was being “difficult”. She said she didn’t want to struggle feeding him bottles and would tell me to come everytime she was on shift. Multiple times she would wake me up at 7am (beginning of her shift) which was irritating because I would stay in the NICU until 1-2am most nights and would barely sleep. One time I went to get lunch and as soon as I sat down to eat she called me and asked what time I would be back because my baby was getting hungry. I had plenty of my breastmilk in their fridge but she didn’t want to “struggle” to feed my baby. NONE of the other nurses had a complaint about my baby except her. They all said he was a saint so I don’t know why she gave me such a hard time. The most unprofessional thing she did was when she saw me outside of the hospital as she was leaving her shift and stopped me and told me how difficult my baby was being. She added so much stress onto my situation and I wish I told a charge nurse about it.

Virginia Crider What began as an appendectomy on 8/3 has still not been resolved as of 9/19. After MULTIPLE rounds of antibiotics my child is still having the same symptoms he has been experiencing for at least a MONTH. We will be traveling out of state for a second opinion.

Theresa Mireles Everything was great except Nurse Cindy had smart ugly comment a couple different times and then Brutally removed my grandson‘s IV tape and IV to the point it made him cry. There was no reason she treated him like that I was shocked my son was very angry and when we said please be a little more gentle, she had the nerve to say, I’ve been doing this for 30 years and she was so ugly and nasty acting. I think she needs to retire because she is old and miserable.

Del Dahl I dont know if I am at the right place or not? I had DBS surgery on 28 June 2023. During my surgery there was a nurse by my side. I think her name was Kim. From what I could tell she was a young woman, petite in size, black woman. She was amazing throughout my surgery. She comforted me and made me feel at ease. Her compassion and tender touch is what I remember the most throughout my surgery. Since Im awake for most of the surgery process. I would love to meet her personally to thank her. But I thought that she should get the recognition she deserves. DelRay Brosdahl

Lisa Butler Alison Ray is a great primary care nurse practitioner. She listened to me and gave thoughtful and non judgmental feedback. I came in surly because the parking lot of the facility is under construction and the complex enormous so getting where you need to be isn’t easy. By the time my appointment was over I was calm and in a much better mood.

1B Ls While the initial contact was positive and she ordered x-rays, STAT, S he did not call me with findings until 7pm, despite promising to call earlier. When she did leave a message the first 10 seconds were understandable, that last 20 seconds was indistinguishable. I needed help and a referral for my plantar tear, and got none.

Brian H I was impressed by the genuinely friendly and kind employees. Everyone from the receptionist that squeezed my daughter in for her appointment after a mistake by the 9th Avenue office about my daughters pediatrician changing locations to the nurse and doctor who also arranged for her to be seen. To the professional and personable nurse and doctor that interacted with my daughter. Its important for children to have a positive impression of doctors offices at a young age and I greatly appreciate the efforts and attitudes of the employees.

Jessica Thomas Piss poor customer service. Phones calls are very rude, front staff is rude, and it is not just one side of the office. It is sad to say when a lot of us darker hue colored women have a seat in the chair, and lack professionalism in how they check you in as well as call to reschedule an appointment, it speaks volumes of how you need to restart a few people. I hung up my phone in her mid exit, rolled over and I prayed before I left this review because it needs to be said. If it was not for a lot us people needing healthcare, they would not be employed today. When my doctor left this office last November, AGAIN, I knew it was time for me to go and I do not regret my decision in finding new providers in another hospital. So I do use the term PISS POOR very strongly in this situation. Please be and stay blessed!

Paige Holdeman I have had issues with this place from the very beginning. Being new to the area and this being my first pregnancy, I didn’t know where to go/what to do and was referred to you guys through your ER. Every visit and every phone conversation has been nothing but negative. -My very first appointment a student came in with the women I was scheduled with. I was distracted by this women and another doctor while the student did the Pap smear. Never once asked me if it was okay if HE was in the room or could do anything. Never gave permission for this and didn’t realize what had occurred until after the visit out of being super distracted by the other two doctors in the room. -Went to the case worker concerned about this visit and was promised a call back from someone higher up. Never received that phone call. -Multiple appointments have needed to be rescheduled on their behalf due to scheduling errors and/or providers being out of town out of nowhere -Once it came time to do my glucose test, they were back and forth with fasting instructions so when I arrived for my appointment they were unable to do the glucose test. Told me I could still do the bloodwork to check for anemia and that they would be with me after finishing with ONE patient. I waited over 45 minutes and was unable to wait any longer. Front desk could not get any answers for me as to why I was waiting so long. -I had mentioned at my very first appointment that I vaped and would be quitting (asking for advice to quit), all of my records since have indicated we discuss that I vape at every visit since. That is not true since I took their advice and quit right off the bat. So my records look like I’ve been vaping this entire pregnancy and that simply is not okay. -I had never really felt heard by any of the providers as they have a “it’s all good” vibe about all of my concerns. -Whenever I call, the front desk staff are rude and not knowledgeable to anything. I have transferred my care and I highly suggest staying far away from this place. I wish I would have transferred sooner as I am towards the end of my pregnancy.

Ruth Ramos Checked in 15 minutes early. Got an ultrasound done fairly quickly after a 20 minute wait. They sent me back to the waiting room. A little under an hour later I finally got seen for the actual appointment. Unfortunately the walls are thin and I could hear staff complaining the whole time about people being double booked. This place does not value or respect your time. Lastly, why is the curtain see through if we have to get undressed?