Primary Care of Brevard - Melbourne (FL)

5 /5 Lorri Vetrano: I wasn’t sure what I was going to do after my primary physician went to another practice, however I am very glad that I stayed to see the new doctor, Dr. Rankin. She is very thorough, warm & compassionate. She takes her patients seriously & explains everything in a manner I am able to understand. Dr. Rankin has also been one of my biggest cheerleaders. Sheena is also great & always follows up promptly when responding to questions & providing test results. We have also seen Lori who is a great Nurse Practitioner. Lori is also very caring & warm and always takes great care of us! Thank you to you all!

5 /5 Lea Ann Lewis: I’ve never been treated better by the entire staff, some of them I never even knew. Dr. Rankin is the most personable and thorough doctor I may have ever been to. Her staff are the same way. It’s a long drive for me, but my care and health is well worth it. I highly recommend the facilities and Dr. Rankin and her staff know how to respect and carefully listen to the patient. They are a real breath of fresh air in the medical field!

5 /5 Cayla Schwager: Everyone was super respectful and nice. As well listened to me and even though I was the last person in the building while they were trying to close and they didn’t rush me or not give me the same time and dedication they gave other patients! Very positive and now they are my primary, pain management, neurologist and several other doctors I go to in their practice. As well have great connections to get u the quickest and most effective health care.

2 /5 Kevin Cedik: I am new to the area (within the past year) and my wife and I became new patients. We have not had very good luck thus far with this office. Insurance Issues: For some reason, when billing sends to the insurance, they are listed as a specialist and you will have to pay the larger co-pay. I checked with my insurance on it, and it is all up to how the doctors office is submitting it. After addressing it with the Dr. office, there is still no resolution and the doctors office still submits it as a specialist rather than as a primary care physician. Customer Service and Support Staff Issues: Additionally, they are not good at scheduling appointments or organization. My wife had an appointment at 8am, when she arrived she was told the doctor was in a meeting and could not see her until 9am. Double booking the doctor and pushing the patient off is not very good customer service. My wife could not stay and asked for a refund of the co-pay she already paid. Instead of apologizing for the inconvenience, the staff was more irritated that we just did not reschedule. They advised us that they tried to reach out to us and could not reach us. However our phone number had just been updated the previous week with the office so everything was up to date. They indicated that they tried to contact me instead, but when we challenged that, they noticed they did not even have a phone number for me. So clearly they lied to help cover up their own mistake. The administration support staff at this office needs more organizational training. We are searching for a new doctor.

1 /5 Mygmai L: How are they supposed to be accepting new patients? I called on 9/2/22 to get setup as a new patient for routine medical service. I was told the first available appointment would be in December. That was ok since there’s nothing urgent needed. Then I was told that a scheduler would call me back. To setup my patient profile and schedule. Two weeks later , no calls , no emails and their phone just rings. Oh well. Time to try another Dr who a has competent staff