Quality One Auto Care - LaBelle (FL)

5 /5 Tiffany Blockson MD: So as is usually the case, I went on vacation and adventure followed. We were finishing up a pleasant visit to Immokalee to hang out for spring break, and wouldn’t you know, the car started smoking. We went to quality one to have someone check out the issue. The staff were so friendly and helpful, and worked right away to get us on the road back to Orlando! Would highly recommend!!!!

5 /5 Detcom Home Inspections Inc.: Jonathan & Victoria when the extra mile to solve our truck issue. These guys are awesome, and they really care about people car problems. Highly recommended. Honest and extremely professionals. Outstanding customer services!!!!

1 /5 Terrell Taylor: This is absolutely the most unprofessional and rude auto shop that I have dealt with in my entire life. My daughter was driving home from FCCU and her car broke down. We had the vehicle towed to this location because it had great reviews. After the diagnostic was completed on the vehicle we were told that the engine seized and is locked up. I ask if they had an idea why it did that. The response I got from a woman that I spoke with the first time was that the owner checked it and it was locked up. I told her thank you and asked if he knew why. She said she did not know but the mechanic is certified and what he said is what it is. I asked if I could speak to the person that did the diagnostic and she told me no he is too busy and that’s what she is for. Her tone was extremely rude and seemed as if me asking for a few more details was a hassle. I felt the conversation was getting hostile so I reset to de-escalate the conversation to let her know I was asking for clarity to figure the next step I would like to take to fix my daughters vehicle. Eventually the young lady agreed to have someone call me back with more information. The good part is that someone called me back shortly and I was very appreciative. The lady that called me back was pleasant and very sweet. Her name is Oneida and she explained what they did for the vehicle. I asked her the same question and she tried to explain as best she could. She has really great customer service. As I was about to ask what the options were to fix the vehicle one of the mechanics got on the phone with a hostile and matter of fact tone saying “BMWs don’t have a dip stick!” I told him I know I work on them all the time. I was trying to tell him what I was asking Oneida but he cut me off, and pretty much began dismissing me. I tried to get a word in and he hung up on me. Literally hung up. I waited about a minute and no one called me. So I called them back. This was one of the most disappointing and utterly ridiculous ways to treat a customer. It’s pretty sad considering I was about to spend at the least 4k dollars on repairs. It’s okay because I’m sure they don’t care. Well, Oneida seems like she cares. I really appreciate her. I love to give business to auto repair shops that are not national companies and large corporations but this is a missed opportunity. I would consider trying a few other places before going to this location. Thank you Oneida! If it was not for her I would not give a star at all.

5 /5 KEVIN PONCE: Got stranded in Labelle yesterday morning. Not from around the area. Called quality 1 and right out the gate they were helpful, courteous, and showed to be a honest hard working family business. Even helped me with a ride to building dept and linked me with a local taxi service who helped me run some errands while I waited. Only thing is your wait time can vary, they are working on hiring some more techs to keep up with all the business thats coming there way. Good quality people are hard to come by, and especially a good honest mechanic shop. Thank God I found them. God bless Quality one. Nothing but love and respect!!